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isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Customer integration"
~subject:"Kundenintegration"
~subject:"Kundenservice"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer integration
Kundenintegration
Kundenservice
Beziehungsmarketing
387
Relationship marketing
387
Consumer behaviour
163
Konsumentenverhalten
163
Dienstleistungsqualität
129
Service quality
129
Customer satisfaction
126
Kundenzufriedenheit
126
Hotel industry
43
Hotellerie
43
Brand management
42
Markenführung
42
Brand image
35
Markenimage
35
Beschwerdemanagement
30
Customer service
29
Customer value
28
Kundenwert
28
Confidence
26
Vertrauen
26
Betriebliche Wertschöpfung
25
Internet marketing
25
Online-Marketing
25
Value creation
25
Social Web
24
Social web
24
Emotion
23
Marketing management
23
Marketingmanagement
23
Gastronomie
22
Lieferantenmanagement
22
Restaurant industry
22
Supplier relationship management
22
Taiwan
19
Arbeitsverhalten
18
Viral marketing
18
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91
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English
91
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Buttle, Francis A.
2
Cai, Ruiying
2
Choi, Laee
2
Flavián Blanco, Carlos
2
Hollebeek, Linda D.
2
Horbel, Chris
2
Kim, Wansoo
2
Lin, Wen-bao
2
Malthouse, Edward C.
2
Ok, Chihyung
2
Popp, Bastian
2
Vázquez Casielles, Rodolfo
2
Woratschek, Herbert
2
Abu Farha, Allam K.
1
Addo, Prince Clement
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Aksoy, Nilsah Cavdar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Alnawas, Ibrahim
1
Anaya, Gerardo Joel
1
Ang, Lawrence
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Au, Norman
1
Aziz, Mariam Ashraf
1
Baek, Wooyeul
1
Balaji, M. S.
1
Ballester, Estefania
1
Baron, Steve
1
Baumann, Jasmin
1
Baydogan Turkay, Pinar
1
Belanche, Daniel
1
Berthiaume, Bilitis
1
Bowden, Jana
1
Bradley, Graham L.
1
Braun, Jakob
1
Bridson, Kerrie
1
Brodie, Ronderick J.
1
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Journal of marketing management : MM
International journal of contemporary hospitality management
The service industries journal
Journal of business research : JBR
135
Journal of retailing and consumer services
107
The journal of services marketing
73
International journal of hospitality management
64
SpringerLink / Bücher
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of service research : JSR
36
Journal of service management
33
Journal of service research
33
Service business
29
Journal of strategic marketing
27
Journal of the Academy of Marketing Science
25
Journal of hospitality marketing & management
24
Journal of marketing
22
Services marketing quarterly
22
Journal of service theory and practice : JSTP
21
The journal of business & industrial marketing
20
Tourism management : research, policies, practice
18
Marketing intelligence & planning
17
Journal of service theory and practice
16
Business horizons
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Customer engagement : contemporary issues and challenges
14
Gabler Edition Wissenschaft
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Journal of travel and tourism marketing
14
The journal of product & brand management
14
Cogent business & management
13
International journal of services and operations management
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of retailing
13
Managing service quality : MSQ ; an international journal
13
European journal of marketing
12
Handbook of research on customer engagement
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of business and economics
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
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ECONIS (ZBW)
91
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91
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
4
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
5
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
6
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
7
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
8
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
9
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
10
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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