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isPartOf:"Journal of marketing research : JMR"
~isPartOf:"Business horizons"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Beziehungsmanagement"
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Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
699
Relationship marketing
699
Consumer behaviour
508
Customer satisfaction
270
Kundenzufriedenheit
270
Dienstleistungsqualität
190
Service quality
190
Retail trade
180
Brand management
119
Markenführung
119
Online retailing
92
Online-Handel
92
Social Web
87
Social web
87
Brand image
74
Markenimage
74
Internet marketing
66
Online-Marketing
66
Brand
65
Customer integration
64
Kundenintegration
64
Confidence
63
Vertrauen
63
Markenartikel
62
Customer experience
52
E-commerce
51
Electronic Commerce
51
Viral marketing
50
Virales Marketing
50
Customer value
49
Kundenwert
48
Customer loyalty
44
Customer service
42
Emotion
41
Kundenservice
41
Marketing management
39
Marketingmanagement
39
Satisfaction
37
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Undetermined
439
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5
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Article
539
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1
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Article in journal
539
Aufsatz in Zeitschrift
539
Conference paper
3
Konferenzbeitrag
3
Collection of articles of several authors
1
Sammelwerk
1
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English
540
Author
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Prentice, Catherine
11
Lombart, Cindy
9
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
6
Park, Jungkun
6
Agag, Gomaa
5
Khan, Imran
5
Rana, Nripendra P.
5
Das, Gopal
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Cambra-Fierro, Jesús
3
Campbell, Colin L.
3
Carlson, Jamie
3
Dwivedi, Yogesh Kumar
3
Eisingerich, Andreas B
3
Elms, Jonathan
3
Fazal-e-Hasan, Syed
3
Han, Xiaoyun
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Kumar, V.
3
Kumar, Vikas
3
Pantano, Eleonora
3
Park, Eunil
3
Poncin, Ingrid
3
Rokonuzzaman, Md
3
Rosenbaum, Mark S.
3
Russell-Bennett, Rebekah
3
Salgueiro, Maria de Fátima
3
Sands, Sean
3
Thaichon, Park
3
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Published in...
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Journal of marketing research : JMR
Business horizons
Journal of retailing and consumer services
Journal of business research : JBR
344
International journal of hospitality management
164
The journal of services marketing
119
The journal of product & brand management
99
Journal of the Academy of Marketing Science
79
The journal of brand management : an international journal
78
Journal of retailing
77
Cogent business & management
75
Psychology & marketing
74
Asia Pacific journal of marketing and logistics
72
Journal of hospitality marketing & management
72
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
66
The service industries journal
66
Journal of strategic marketing
64
International journal of retail & distribution management
60
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service management
57
The international review of retail, distribution and consumer research
55
Marketing intelligence & planning
52
European journal of marketing : EJM
51
Journal of marketing
51
Journal of service research : JSR
50
Services marketing quarterly
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
Tourism management : research, policies, practice
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of retail and distribution management
45
SpringerLink / Bücher
45
International journal of internet marketing and advertising : IJIMA
44
Service business
42
International journal of electronic marketing and retailing : IJEMR
41
The international journal of bank marketing : IJBM
41
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
34
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ECONIS (ZBW)
540
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540
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
5
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
6
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
7
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
8
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
9
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
10
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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