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isPartOf:"Journal of marketing research : JMR"
~isPartOf:"Business horizons"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandel"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Beziehungsmanagement"
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Einzelhandel
Kundenzufriedenheit
Beziehungsmarketing
699
Relationship marketing
699
Consumer behaviour
508
Konsumentenverhalten
508
Customer satisfaction
270
Dienstleistungsqualität
190
Service quality
190
Retail trade
180
Brand management
119
Markenführung
119
Online retailing
92
Online-Handel
92
Social Web
87
Social web
87
Brand image
74
Markenimage
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Internet marketing
66
Online-Marketing
66
Brand
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Customer integration
64
Kundenintegration
64
Confidence
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Vertrauen
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Markenartikel
62
Customer experience
52
E-commerce
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51
Viral marketing
50
Virales Marketing
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Customer value
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Kundenwert
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Customer loyalty
44
Customer service
42
Emotion
41
Kundenservice
41
Marketing management
39
Marketingmanagement
39
Satisfaction
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Lombart, Cindy
7
Louis, Didier
6
Prentice, Catherine
6
Klaus, Philipp
5
Park, Jungkun
5
Das, Gopal
4
Khan, Imran
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Quach, Sara
4
Söderlund, Magnus
4
Anaya-Sánchez, Rafael
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Elms, Jonathan
3
Fazal-e-Hasan, Syed
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Kuppelwieser, Volker
3
Pantano, Eleonora
3
Park, Eunil
3
Poncin, Ingrid
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Russell-Bennett, Rebekah
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Aksoy, Lerzan
2
Alexander, Bethan
2
Arndt, Aaron D.
2
Baier, Daniel
2
Banik, Shanta
2
Barari, Mojtaba
2
Becker, Jörg
2
Berry, Leonard L.
2
Burt, Steven
2
Carlson, Jamie
2
Carpenter, Jason M.
2
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Journal of marketing research : JMR
Business horizons
Journal of retailing and consumer services
Journal of business research : JBR
177
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
Journal of retailing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
The international review of retail, distribution and consumer research
51
Tourism management : research, policies, practice
50
Services marketing quarterly
47
Journal of strategic marketing
45
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Service business
44
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
International journal of retail and distribution management
35
International journal of electronic customer relationship management : IJECRM
34
The international journal of bank marketing : IJBM
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
European journal of marketing : EJM
27
Journal of marketing
27
Journal of service research
27
Marketing intelligence & planning
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
SpringerLink / Bücher
25
Total quality management & business excellence
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
390
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
3
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
4
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
7
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
8
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
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