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isPartOf:"Journal of retailing"
~isPartOf:"Psychology & marketing"
~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
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Search: subject_exact:"Verkaufsberufe"
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Arbeitszufriedenheit
Salespeople
65
Verkaufspersonal
65
Beziehungsmarketing
18
Relationship marketing
18
Einzelhandel
17
Retail trade
17
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
11
Job satisfaction
11
Konsumentenverhalten
11
Customer service
10
Kundenservice
10
Arbeitsverhalten
9
Work behaviour
9
Selling
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Verkauf
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Arbeitsleistung
6
Bank
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Dienstleistungssektor
6
Job performance
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Leistungsmotivation
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Service industry
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Stress
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Work motivation
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Work stress
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Personality psychology
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Persönlichkeitspsychologie
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Taiwan
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Emotion
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Employee retention
4
Internal communication
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Interne Kommunikation
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Mitarbeiterbindung
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Sales behaviour
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Verkaufsverhalten
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Zablah, Alex R.
2
Arndt, Aaron D.
1
Bloemer, Johanna M.
1
Briggs, Elten
1
Brown, Tom
1
Cheng, Zhao-hong
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Dun, Zanna van
1
Ferrín, Pilar Fernández
1
Henneberg, Stephan
1
Henseler, Jörg
1
Holmqvist, Jonas
1
Huang, Min-hsin
1
Ifie, Kemefasu
1
Ivens, Björn Sven
1
Jaramillo, Fernando
1
Jung, Jin Ho
1
Karande, Kiran
1
Landry, Timothy D.
1
Lee, Na Young
1
Leischnig, Alexander
1
Lunardo, Renaud
1
Noble, Stephanie M.
1
Noboa, Fabrizio
1
Sok, Keo Mony
1
Sok, Phyra
1
Van Vaerenbergh, Yves
1
Varela González, José A.
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Vilela, Belén Bande
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Journal of retailing
Psychology & marketing
The service industries journal
The journal of personal selling & sales management : JPSSM
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of business research : JBR
12
The journal of business & industrial marketing
7
Journal of business-to-business marketing
6
Journal of personal selling & sales management
6
European journal of marketing : EJM
4
International journal of hospitality management
4
Journal of business ethics : JOBE
3
Journal of hospitality marketing & management
3
Journal of retailing and consumer services
3
Journal of strategic marketing
3
Australasian marketing journal
2
International journal of management practice : IJMP
2
Journal of financial services marketing : JFSM
2
Journal of managerial issues : JMI
2
Journal of marketing
2
Journal of marketing theory and practice
2
Journal of service research
2
Journal of service research : JSR
2
Manthan : journal of commerce and management
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian Academy of Management journal
1
BAM2016 Proceedings. The British Academy of Management. ISBN 978-0-9549608-9-6, 2016
1
Baltic journal of management
1
Berichte aus der Betriebswirtschaft
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Business ethics and leadership : BEL
1
Decision sciences : DS
1
European journal of management and business economics : EJM&BE
1
European journal of marketing
1
European research on management and business economics
1
Frontiers of business research in China : selected publications from Chinese universities
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
3
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
4
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
5
When stress frustrates and when it does not : configural models of frustrated versus mellow salespeople
Leischnig, Alexander
;
Ivens, Björn Sven
;
Henneberg, Stephan
- In:
Psychology & marketing
32
(
2015
)
11
,
pp. 1098-1114
Persistent link: https://www.econbiz.de/10011389118
Saved in:
6
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
7
Customer orientation of frontline employees and organizational commitment
Ifie, Kemefasu
- In:
The service industries journal
34
(
2014
)
8
,
pp. 699-714
Persistent link: https://www.econbiz.de/10010385540
Saved in:
8
The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin
;
Cheng, Zhao-hong
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
Saved in:
9
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
10
An examination of frontline cross-functional integration during retail transactions
Arndt, Aaron D.
;
Karande, Kiran
;
Landry, Timothy D.
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 225-241
Persistent link: https://www.econbiz.de/10009240254
Saved in:
1
2
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