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isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Kunden-Hotline"
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Kundenzufriedenheit
Customer service
78
Kundenservice
78
Beziehungsmarketing
31
Relationship marketing
31
Dienstleistungsqualität
30
Service quality
30
Customer satisfaction
23
Consumer behaviour
21
Konsumentenverhalten
21
Deutschland
17
Germany
17
Beschwerdemanagement
11
Complaint management
10
Emotion
8
Kundenbindung
8
Dienstleistungssektor
7
Salespeople
7
Service industry
7
Service recovery
7
Verkaufspersonal
7
Kundenmanagement
6
Arbeitsverhalten
5
Bundling strategy
5
Dienstleistung
5
Hotel industry
5
Hotellerie
5
Kundenorientierung
5
Leistungsbündel
5
Tourism employees
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Tourismusberufe
5
Work behaviour
5
Arbeitszufriedenheit
4
Australia
4
Australien
4
Callcenter
4
Dienstleistungsmanagement
4
Einzelhandel
4
Job satisfaction
4
Lieferantenmanagement
4
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Larivière, Bart
2
Van Vaerenbergh, Yves
2
Aguilar-Rojas, Oscar
1
Anaya, Gerardo Joel
1
Bennett, Keri
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Kaung-hwa
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Choi, Laee
1
Cunha, Miguel Pina e
1
Dangelmaier, Wilhelm
1
De Keyser, Arne
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Fu, Xiaoxiao
1
Gursoy, Dogan
1
Han, Heesup
1
Helmke, Stefan
1
Hill, Sally Rao
1
Hinterhuber, Hans H.
1
Hon, Alice H. Y.
1
Hsu, Li-chun
1
Huang, Zhuowei
1
Hwang, Jinsoo
1
Hwang, Joyce Hyunjoo
1
Hyun, Sunghyup Sean
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Høgevold, Nils
1
Jang, Soocheong
1
Jeon, Sang Mi
1
Kamoche, Ken
1
Kim, Insin
1
Kim, Jong-Hyeong
1
Kim, Mi Ran
1
Kim, Soyeon
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
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Managing service quality : MSQ ; an international journal
International journal of contemporary hospitality management
SpringerLink / Bücher
Journal of retailing and consumer services
47
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
36
Journal of service research
18
Journal of service research : JSR
18
The service industries journal
14
Journal of hospitality marketing & management
13
Journal of service management
11
Journal of service theory and practice
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
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ECONIS (ZBW)
24
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
4
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
5
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
8
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
9
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
10
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
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