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isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"International journal of production economics"
~isPartOf:"The journal of business & industrial marketing"
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Search: subject_exact:"Kunden-Hotline"
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Customer service
38
Kundenservice
38
Customer satisfaction
16
Dienstleistungsqualität
16
Kundenzufriedenheit
16
Service quality
16
Beziehungsmarketing
15
Relationship marketing
15
Consumer behaviour
10
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Complaint management
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Ethiopia
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Mass Customization
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38
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Cheng, T. C. E.
3
Kurata, Hisashi
2
Larivière, Bart
2
Nam, Seong-hyun
2
Van Vaerenbergh, Yves
2
Alejandro, Thomas G. Brashear
1
Allaway, Arthur
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Anaza, Nwamaka A.
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Bask, Anu
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Benoit, Sabine
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Boles, James S.
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Böttcher, Martin
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Cai, Gangshu
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Chan, Ya-hui
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Chen, Jing
1
Chen, Martin
1
Chen, Mengmiao
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Chen, Xiangfeng
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Cheng, Yu-chi
1
Chiang, Wen-chyuan
1
Chih, Wen-hai
1
Cobelli, Nicola
1
Confente, Ilenia
1
Cunha, Miguel Pina e
1
D'Souza, Giles
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De Keyser, Arne
1
Edvardsson, Bo
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Ellinger, Alexander E.
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Falkenreck, Christine
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Garzaniti, Ivana
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Managing service quality : MSQ ; an international journal
International journal of production economics
The journal of business & industrial marketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
38
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11
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
12
Transaction convenience in the payment stage : rhe retailers' perspective
Lundberg, Heléne
;
Öhman, Peter
;
Sjödin, Ulrika
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 434-454
Persistent link: https://www.econbiz.de/10010422328
Saved in:
13
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
14
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
15
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
16
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
17
After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
144
(
2013
)
1
,
pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
Saved in:
18
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
19
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
20
Service guarantee and optimal payout models
Chiang, Wen-chyuan
;
Cai, Gangshu
;
Xu, Xiaojing
;
Chen, …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 519-528
Persistent link: https://www.econbiz.de/10009729407
Saved in:
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