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isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Kuo, Chien-chih"
~person:"Su, Qin"
~person:"Tombs, Alastair"
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Customer service
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Kundenservice
3
Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Relationship marketing
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Kuo, Chien-chih
Su, Qin
Tombs, Alastair
Larivière, Bart
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Anaza, Nwamaka A.
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Ku, Hsuan-hsuan
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Managing service quality : MSQ ; an international journal
European journal of marketing : EJM
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
The journal of applied business research
1
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ECONIS (ZBW)
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Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
2
The effect of accent of service employee on customer service evaluation
Hill, Sally Rao
;
Tombs, Alastair
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 649-666
Persistent link: https://www.econbiz.de/10009407380
Saved in:
3
Impacts of customer service on relationship quality : an empirical study in China
Su, Qin
;
Li, Zhao
;
Yi, Xu
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10009525088
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