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isPartOf:"The journal of services marketing"
~isPartOf:"Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior"
~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Konsumentenverhalten
Kundenzufriedenheit
Emotion
92
Consumer behaviour
35
Beziehungsmarketing
20
Customer satisfaction
20
Relationship marketing
20
Arbeitsverhalten
17
Work behaviour
17
Organizational behaviour
15
Verhalten in Organisationen
15
Dienstleistungsqualität
13
Service quality
13
Stress
13
Work stress
13
Arbeitszufriedenheit
12
Job satisfaction
12
Customer service
10
Kundenservice
10
Arbeitspsychologie
7
Bibliometrics
7
Bibliometrie
7
Cognition
7
Kognition
7
Organizational psychology
7
Personality psychology
6
Persönlichkeitspsychologie
6
emotional exhaustion
6
Arbeitsgruppe
5
Intelligence
5
Intelligenz
5
Satisfaction
5
Team
5
USA
5
United States
5
affect
5
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
4
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English
43
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Svari, Sander
2
Svensson, Göran
2
Al-Okaily, Nour Salah
1
Aldas-Manzano, Joaquin
1
Almanza, Barbara
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaya, Gerardo Joel
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Barnes, Donald C.
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Becerra, Enrique
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Black, William C.
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1
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1
Brooks, John R.
1
Brown, Tom
1
Chang, En-Chung
1
Chou, Ting-Jui
1
Collier, Joel E.
1
Cronin, J. J.
1
Dalakas, Vassilis
1
De Meyer, Christine F.
1
Edvardsson, Bo
1
Ferreira, Ivani
1
Fielding, Kelly S.
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1
Godefroit-Winkel, Delphine
1
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1
Han, Jing
1
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1
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The journal of services marketing
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
Journal of business research : JBR
167
Journal of retailing and consumer services
128
International journal of hospitality management
95
Psychology & marketing
59
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Tourism management : research, policies, practice
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel and tourism marketing
39
Journal of hospitality marketing & management
38
The journal of brand management : an international journal
37
European journal of marketing : EJM
33
The journal of product & brand management
33
International journal of consumer studies
31
The service industries journal
31
International journal of contemporary hospitality management
29
Journal of marketing research : JMR
27
Marketing letters : a journal of research in marketing
26
Tourism management perspectives : TMP
25
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of consumer behaviour : an international research review
22
Journal of marketing management : MM
22
International journal of advertising : the review of marketing communications
20
Journal of business ethics : JOBE
19
Asia Pacific journal of marketing and logistics
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of service research : JSR
17
Journal of behavioral decision making
16
Journal of promotion management : innovations in planning and applied research
16
The international review of retail, distribution and consumer research
16
The journal of consumer marketing
16
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Service business
15
Cogent business & management
14
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ECONIS (ZBW)
43
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43
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1
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
3
Enhancing affective commitment through gamified services of luxury brands : role of game mechanics and self-congruity
Saxena, Garima
;
Jain, Sheetal
;
Mishra, Sita
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1018-1031
Persistent link: https://www.econbiz.de/10014333591
Saved in:
4
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
5
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
6
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
7
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
8
Gift card types and willingness to spend more
Lim, SangGon
;
Ok, Chihyung
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 710-724
Persistent link: https://www.econbiz.de/10013407592
Saved in:
9
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
10
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
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