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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Prozessmanagement"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Dienstleistungsqualität
Prozessmanagement
Performance measurement
95
Performance-Messung
95
Quality management
44
Qualitätsmanagement
44
Firm performance
22
Unternehmenserfolg
22
Hotel industry
20
Hotellerie
20
Service quality
19
Performance management
11
Performance-Management
11
Balanced Scorecard
10
Balanced scorecard
10
Customer satisfaction
10
Kundenzufriedenheit
10
Hospital
9
Krankenhaus
9
Taiwan
8
Data envelopment analysis
7
Data-Envelopment-Analyse
7
performance measurement
7
Business process management
6
Gastgewerbe
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Hospitality industry
6
KMU
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SME
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Einführung
5
Implementation
5
Strategic management
5
Strategisches Management
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Arbeitszufriedenheit
4
Beziehungsmarketing
4
Efficiency
4
Effizienz
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Hotel performance
4
Human Resource Management
4
Industrie
4
Job satisfaction
4
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He, Zhen
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Ye, Yijiao
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Zhang, Min
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Asllani, Arben
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Baser, Onur
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Bento, Graziela dos Santos
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Betts, Alan
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Bi, Jian-Wu
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Chan, Ya-hui
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Chang, Tsang-Chuan
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Chen, Dongzhi
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Chen, H. T.
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Chen, K. S.
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Chen, Kuen-Suan
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Cinaroglu, Songul
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Crick, Anne P.
1
Croom, Simon
1
C̆ubrani´c-Dobrodolac, Marjana
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Denda, Nebojša
1
Deng, Xincai
1
Dobrodolac, Momčilo
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He, Yanzhen
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Holmes, Donald S.
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Hu, Feng
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Ji, Lijian
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Jiang, Minghui
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Jolly, Phillip M.
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Jyoti, Jeevan
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Ke, Ben
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Khan, Bilal Ahmad
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Kim, Min Gyu
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Kour, Sumeet
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Lari, Alireza
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Li, Weiwen
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Li, Xiangyang
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Lin, C. L.
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Lin, Shu-ping
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of contemporary hospitality management
Business process management journal
28
The service industries journal
19
International journal of production research
16
International journal of quality & reliability management
13
International journal of services and operations management
13
Benchmarking : an international journal ; BIJ
12
International journal of production economics
10
International journal of hospitality management
9
International journal of productivity and quality management : IJPQM
9
The TQM journal : the international review of organizational improvement
9
International journal of process management and benchmarking : IJPMB
8
Journal of business research : JBR
7
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
7
The international journal of productivity and performance management
7
The international journal of productivity and performance management : IJPPM
7
Total quality management & business excellence
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Health care management review : HCM review
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of hospitality marketing & management
5
Quality management journal : QMJ
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business information systems : IJBIS
4
Journal of health organization and management
4
Management, Prozessgestaltung, Kundenperspektive
4
Public management review
4
The journal of services marketing
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
European journal of operational research : EJOR
3
Health marketing quarterly
3
Information systems management
3
International journal of business excellence
3
International journal of business performance management
3
International journal of logistics systems and management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
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ECONIS (ZBW)
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1
The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
6
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
7
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
8
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
9
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
10
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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