//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Journal of air transport management"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Leistungsmessung von Unternehmen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Dienstleistungsqualität
Performance measurement
98
Performance-Messung
98
Quality management
44
Qualitätsmanagement
44
Service quality
15
Airport
13
Firm performance
13
Flughafen
13
Unternehmenserfolg
13
Airline
11
Balanced Scorecard
11
Balanced scorecard
11
Fluggesellschaft
11
Data envelopment analysis
10
Data-Envelopment-Analyse
10
Performance management
9
Performance-Management
9
Kundenzufriedenheit
8
performance measurement
7
Business process management
6
KMU
6
Measurement
6
Messung
6
Prozessmanagement
6
SME
6
Taiwan
6
Air transport
5
Crisis management
5
Einführung
5
Fuzzy sets
5
Fuzzy-Set-Theorie
5
Hospital
5
Implementation
5
Krankenhaus
5
Krisenmanagement
5
Luftverkehr
5
AHP approach
4
AHP-Verfahren
4
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
All
English
16
Author
All
Chen, Kuen-Suan
2
He, Zhen
2
Zhang, Min
2
Baser, Onur
1
Bezerra, George Christian Linhares
1
Chan, Ya-hui
1
Chang, Huo-Tsan
1
Chang, Tsang-Chuan
1
Chen, H. T.
1
Chen, K. S.
1
Cinaroglu, Songul
1
Constantino, Francesco
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Di Gravio, Giulio
1
Gomes, Carlos Francisco
1
Gurjar, Bhola R.
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
1
Kour, Sumeet
1
Li, Xiangyang
1
Lin, C. L.
1
Lin, Shu-ping
1
Moxham, Claire
1
Naeem, Hummayoun
1
Rajasekar, E.
1
Saljoughian, Mohammad
1
Shahin, Arash
1
Sharma, Jyoti
1
Shin, Wan Seon
1
Shirouyehzad, Hadi
1
Sinha, Kapil
1
Thampan, Aromal
1
Tronci, Massimo
1
Tsai, Ming-chun
1
Wang, Kung-Jeng
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of air transport management
The service industries journal
19
International journal of hospitality management
12
International journal of quality & reliability management
11
International journal of services and operations management
11
Journal of business research : JBR
11
International journal of productivity and quality management : IJPQM
9
International journal of contemporary hospitality management
8
Tourism management : research, policies, practice
8
Benchmarking : an international journal ; BIJ
7
The TQM journal : the international review of organizational improvement
7
International journal of quality and service sciences
6
International public management journal
6
Journal of retailing and consumer services
6
Total quality management & business excellence
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
Public management review
5
The journal of services marketing
5
Cogent business & management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of service management
4
Auditing : a journal of practice & theory
3
Health marketing quarterly
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of public sector management : IJPSM
3
International journal of services and standards
3
International journal of services technology and management
3
International journal of services, economics and management
3
Journal of health organization and management
3
Journal of marketing
3
Journal of organizational behavior management
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
3
Management, Prozessgestaltung, Kundenperspektive
3
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
2
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
3
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
6
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
10
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->