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person:"Benlian, Alexander"
~person:"Abdullah, A. B. M."
~person:"Thaichon, Paramaporn"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Video-on-demand services"
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Kundenzufriedenheit
Digitale Dienste
11
Web-based service
11
Customer satisfaction
7
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
6
Internet
6
Relationship marketing
6
Consumer behaviour
5
Konsumentenverhalten
5
Information management
3
Informationsmanagement
3
Internet service provider
3
Software
3
Telecommunications industry
3
Telekommunikationssektor
3
Fertigungsprogramm
2
IT service provider
2
IT-Dienstleister
2
Internet service provider (ISP)
2
Kundenorientierung
2
Master production schedule
2
Softwareentwicklung
2
Softwarehaus
2
Strategisches Management
2
Value
2
Age profile
1
Attitudinal loyalty
1
Attiudinal loyalty
1
Behavioral economics
1
Behavioural intentions
1
Behavioural loyalty
1
Bundling strategy
1
Commitment
1
Customer commitment
1
Deutschland
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
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English
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Benlian, Alexander
Abdullah, A. B. M.
Thaichon, Paramaporn
Lobo, Antonio
4
Quach, Sara
4
Susarla, Anjana
3
Adam Ridhuan Abdullah
2
Azrol Ibrahim
2
Barua, Anitesh
2
Berger, Alexander
2
Frohne, Greta
2
Gehrke, Gernot
2
Hodel, Marcus
2
Jebarajakirthy, Charles
2
Leyen, Kaja von der
2
Mitsis, Ann
2
Nooraini M. Sheriff
2
Nur Syarina Md Som
2
Risi, Peter
2
Runst, Petrik
2
Whinston, Andrew B.
2
Abdolvand, Neda
1
Adil, Mohd
1
Akrimi, Yosra
1
Al-Shourah, Abdullah Ahmed
1
Alabdallat, Wesam Ibrahaim Mohammad
1
Alam, Rezwanul Alam
1
Allen, B. J.
1
Alshurideh, Muhammad
1
Archer-Brown, Chris
1
Arndt, Aaron D.
1
Babin, Barry J.
1
Barnes, Bradley R.
1
Bashar, Abul Bashar
1
Becker, Jan U.
1
Beimborn, Daniel
1
Bellaaj, Moez
1
Bharti, Kumkum
1
Bilgihan, Anil
1
Blut, Markus
1
Brix, Andreas
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Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of internet commerce
1
Services marketing quarterly
1
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ECONIS (ZBW)
7
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1
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
2
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
3
Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
4
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
5
An empirical model of home internet service quality in Thailand
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
2
,
pp. 190-210
Persistent link: https://www.econbiz.de/10010349451
Saved in:
6
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
Saved in:
7
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
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