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person:"Günter, Bernd"
~person:"Flacandji, Michaël"
~person:"Svensson, Göran"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Beschwerdemanagement
Kundenzufriedenheit
Beziehungsmarketing
47
Relationship marketing
47
Lieferantenmanagement
26
Supplier relationship management
26
Customer satisfaction
25
Confidence
16
Vertrauen
16
B-to-B-Marketing
11
Business-to-business marketing
11
Complaint management
10
commitment
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satisfaction
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Arbeitszufriedenheit
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Job satisfaction
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trust
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Dienstleistungsqualität
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Service quality
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Theorie
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Theory
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Consumer behaviour
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Konsumentenverhalten
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Satisfaction
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Selling
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Verkauf
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coordination
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relationship marketing
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Norway
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Günter, Bernd
Flacandji, Michaël
Svensson, Göran
Han, Heesup
32
Mattila, Anna S.
25
Prentice, Catherine
19
Gil Saura, Irene
15
Homburg, Christian
14
Evanschitzky, Heiner
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
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Kim, Wansoo
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Wong, IpKin Anthony
13
Balaji, M. S.
12
Bilgihan, Anil
12
Klaus, Philipp
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Aksoy, Lerzan
11
Grégoire, Yany
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Jang, Soocheong
10
Tanford, Sarah
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Casidy, Riza
9
Izogo, Ernest Emeka
9
Khan, Imran
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
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So, Kevin Kam Fung
9
Stauss, Bernd
9
Van Vaerenbergh, Yves
9
Verhoef, Peter C.
9
Wieseke, Jan
9
Ahn, Jiseon
8
Cai, Ruiying
8
Chahal, Hardeep
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International journal of procurement management
4
The journal of business & industrial marketing
4
Journal of business-to-business marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence
2
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of personal selling & sales management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Psychology & marketing
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
South African journal of economic and management sciences
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ECONIS (ZBW)
27
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
4
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
5
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
6
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
7
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
8
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
9
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
10
How can organizational tolerance toward frontline employees' errors help service recovery?
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of personal selling & sales management
42
(
2022
)
2
,
pp. 91-106
Persistent link: https://www.econbiz.de/10013361660
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