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person:"Magnini, Vincent P."
~person:"Han, Su-Jin"
~person:"Jung, Hyo Sun"
~person:"Lin, Meizhen"
~subject:"Customer service"
~subject:"Intelligenz"
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Intelligenz
Tourism employees
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Hotel industry
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Hotellerie
16
Arbeitszufriedenheit
13
Job satisfaction
13
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8
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Magnini, Vincent P.
Han, Su-Jin
Jung, Hyo Sun
Lin, Meizhen
Lee, JungHoon
4
Ok, Chihyung
3
Brady, Michael K.
2
Choi, Hyung-Min
2
Kim, Peter Beomcheol
2
Kim, Woo Gon
2
Ling, Qian
2
Yoon, Hye Hyun
2
Agyapong, Daniel
1
Ansah, James
1
Ashill, Nicholas J.
1
Bai, Billy
1
Baumgärtner, Regina M.
1
Becker, Laura
1
Bharwani, Sonia
1
Bizjak, Boštjan
1
Bonn, Mark Andrew
1
Bowen, David E.
1
Brewster, Zachary W.
1
Bufquin, Diego
1
Büttgen, Marion
1
Carruthers, Janet
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Chen, Kuan-Ying
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Cho, Meehee
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Elmadağ Baş, Ayşe Banu
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Ertz, Elias
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Fabjan, Daša3
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Feng, Jie
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Fleming, David E.
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International journal of contemporary hospitality management
3
International journal of hospitality management
2
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
6
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1
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
4
Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
5
Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
43
(
2014
),
pp. 47-52
Persistent link: https://www.econbiz.de/10010427934
Saved in:
6
The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.
;
Lee, Gyumin
;
Kim, Peter Beomcheol
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
Saved in:
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