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person:"Mankila, Merja"
~person:"Farhi, Emmanuel"
~person:"Gera, Rajat"
~person:"Narteh, Bedman"
~person:"Paul, Stephan"
~type_genre:"Article in journal"
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Search: subject_exact:"Personal banking"
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Personal banking
15
Privatkundengeschäft
15
Dienstleistungsqualität
7
Ghana
7
Service quality
7
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
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4
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4
Bank
3
Basel Accord
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Bank marketing
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1985-1996
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Article in journal
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Mankila, Merja
Farhi, Emmanuel
Gera, Rajat
Narteh, Bedman
Paul, Stephan
Consoli, Davide
5
Durkin, Mark
5
Al-Hawari, Mohd Ahmad
4
Ashill, Nicholas J.
4
Blankson, Charles
4
Burgstaller, Johann
4
De Chernatony, Leslie
4
Dimitriadis, Sergios
4
Jham, Vimi
4
Kleimeier, Stefanie
4
Knüfermann, Markus
4
Sander, Harald
4
Wallace, Elaine
4
Waschiczek, Walter
4
Buil, Isabel
3
Bühler, Wilhelm
3
Chang, Chuen-ping
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Cocca, Teodoro D.
3
Devesh, Sonal
3
Gibbs, Tanya
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Gupta, Priyanshi
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Jaiswal, Deepak
3
Kant, Rishi
3
Lin, Jyh-horng
3
Lymperopoulos, Constantine
3
Mullineux, Andrew W.
3
Oehler, Andreas
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Omar, Ogenyi Ejye
3
Persson, Andreas
3
Rod, Michel
3
Roy, Sanjit Kumar
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Rudolf, Markus
3
Sehgal, Sanjay
3
Soureli, Magdalini
3
Stein, Stefan
3
Worthington, Steve
3
Wübker, Georg
3
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The international journal of bank marketing : IJBM
2
African journal of economic and management studies : AJEMS
1
Die Bank
1
International journal of Indian culture and business management
1
International journal of emerging markets
1
International journal of financial services management : IJFSM
1
International journal of services, economics and management
1
Journal of financial services marketing : JFSM
1
Journal of risk management in financial institutions
1
Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
1
The review of economic studies : RES
1
Thunderbird international business review
1
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
1
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ECONIS (ZBW)
15
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1
Shadow banking and the four pillars of traditional financial intermediation
Farhi, Emmanuel
;
Tirole, Jean
- In:
The review of economic studies : RES
88
(
2021
)
6
,
pp. 2622-2653
Persistent link: https://www.econbiz.de/10012694459
Saved in:
2
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
3
Does internal marketing influence employee loyalty? : evidence from the Ghanaian banking industry
Narteh, Bedman
;
Odoom, Raphael
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 112-135
Persistent link: https://www.econbiz.de/10011290001
Saved in:
4
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
5
Customer satisfaction with retail banking services in Ghana
Narteh, Bedman
;
Kuada, John E.
- In:
Thunderbird international business review
56
(
2014
)
4
,
pp. 353-371
Persistent link: https://www.econbiz.de/10010400074
Saved in:
6
Key determinant factors for retail bank switching in Ghana
Narteh, Bedman
- In:
International journal of emerging markets
8
(
2013
)
4
,
pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
Saved in:
7
Determinants of students' loyalty in the Ghanaian banking industry
Narteh, Bedman
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 153-169
Persistent link: https://www.econbiz.de/10009723916
Saved in:
8
Linking perceived service quality dimensions, customer satisfaction and perceived vlue with behavioural intentions in Indian retail banking : an SEM study
Gera, Rajat
;
Sebastian, V. J.
- In:
International journal of Indian culture and business …
5
(
2012
)
6
,
pp. 667-695
Persistent link: https://www.econbiz.de/10009630136
Saved in:
9
Internal marketing and employee commitment : evicence from the Ghanaian banking industry
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
4
,
pp. 284-300
Persistent link: https://www.econbiz.de/10009702512
Saved in:
10
A path analysis of perceived service quality, customer satisfaction, perceived value, and behavioural intentions in Indian retail banking
Gera, Rajat
- In:
International journal of financial services management …
5
(
2011
)
1
,
pp. 83-105
Persistent link: https://www.econbiz.de/10008907168
Saved in:
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