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person:"Shankar, Ravi"
~person:"Adhikari, Arnab"
~person:"Marimon, Frederic"
~subject:"Customer satisfaction"
~subject:"Quality management"
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Customer satisfaction
Quality management
Qualitätsmanagement
32
Dienstleistungsqualität
11
Service quality
11
Kundenzufriedenheit
8
Standardisierung
5
Standardization
5
E-commerce
4
Electronic Commerce
4
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32
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Shankar, Ravi
Adhikari, Arnab
Marimon, Frederic
Antony, Jiju
127
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Jochem, Roland
30
Sampaio, Paulo
30
Wiele, Ton van der
30
Malmberg, Lasse
29
Tarí, Juan José
27
Garza-Reyes, Jose Arturo
26
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Chiarini, Andrea
20
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
He, Zhen
16
Khanduja, Dinesh
16
Schreier, Gerhard
16
Zhao, Xiande
16
Linderman, Kevin
15
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Total quality management & business excellence
5
International journal of quality & reliability management
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of logistics systems and management
3
International journal of business excellence
2
European journal of industrial engineering : EJIE
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of business innovation and research
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of operations & production management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of productivity and quality management : IJPQM
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of modelling in management
1
The TQM journal : the international review of organizational improvement
1
The international journal of advanced manufacturing technology
1
The service industries journal
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
32
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1
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
Saved in:
2
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
3
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
4
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
5
Does service quality influence operational and financial performance of third party logistics service providers? : a mixed multi criteria decision making -text mining-based investi...
Singh, Satender Pal
;
Adhikari, Arnab
;
Majumdar, Adrija
; …
- In:
Transportation research / E : an international journal
157
(
2022
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013169882
Saved in:
6
Hierarchy of critical success factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
International journal of global business and …
16
(
2021
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012583797
Saved in:
7
Quality management : a compulsory requirement to achieve effectiveness
Mas-Machuca, Marta
;
Akhmedova, Anna
;
Marimon, Frederic
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 220-239
Persistent link: https://www.econbiz.de/10012423582
Saved in:
8
Motivations and benefits of quality management systems in social services : mediation of the implementation process
Marimon, Frederic
;
Melão, Nuno
;
Bastida, Ramon
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 693-718
Persistent link: https://www.econbiz.de/10012513920
Saved in:
9
On achieving the objectives of Lean Six Sigma by ranking the solutions using hybrid AHP TOPSIS approach under fuzzy environment
Raval, Shruti J.
;
Kant, Ravi
;
Shankar, Ravi
- In:
International journal of six sigma and competitive …
12
(
2020
)
2/3
,
pp. 153-186
Persistent link: https://www.econbiz.de/10012523064
Saved in:
10
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
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