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source:"econis"
~accessRights:"restricted"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
178
Relationship marketing
178
Consumer behaviour
107
Konsumentenverhalten
107
Customer satisfaction
58
Kundenzufriedenheit
58
Brand management
46
Markenführung
46
Brand image
45
Markenimage
45
Service quality
32
Social Web
30
Social web
30
Brand
26
Markenartikel
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Internet marketing
24
Online-Marketing
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Customer integration
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Kundenintegration
21
Marketing management
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Marketingmanagement
20
Brand loyalty
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Lieferantenmanagement
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Supplier relationship management
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Markentreue
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Online retailing
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Online-Handel
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Betriebliche Wertschöpfung
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Confidence
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Value creation
16
Vertrauen
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E-commerce
14
Electronic Commerce
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Einzelhandel
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Retail trade
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Customer value
11
Kundenwert
11
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9
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Jebarajakirthy, Charles
3
Thaichon, Park
3
Quach, Sara
2
Radu, Alexandru
2
Surachartkumtonkun, Jiraporn
2
Weaven, Scott
2
Amenuvor, Fortune Edem
1
Anderl, Eva
1
Apostolos, Giovanis
1
Boateng, Henry
1
Boisvert, Jean
1
Burford, Oksana
1
Cai, Huifen
1
Chatterjee, Swagato
1
Cheah, Isaac
1
Di Benedetto, C. Anthony
1
Ding, Wenmei
1
Du, Wenxuan
1
Feistel, Matthias S. G.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Hantula, Donald A.
1
Hazzam, Joe
1
Hong, Zhao
1
Hsiao, Aaron
1
Hussin, Nazimah
1
Islam, Hafizul
1
Iyer, Pramod
1
Iyer, Rajesh
1
Jain, Devendra
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Johlke, Mark C.
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Kautish, Pradeep
1
Ketron, Seth
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Khan, M. Sajid
1
Kim, Jong-Hyeong
1
Kim, Wooyang
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Lee, Dae Hui
1
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Asia Pacific journal of marketing and logistics
Journal of strategic marketing
Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
85
The journal of services marketing
63
Service business
41
The service industries journal
36
Journal of hospitality marketing & management
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
27
Journal of service management
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
Tourism management : research, policies, practice
24
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
International journal of quality and service sciences
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of marketing for higher education
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
SpringerLink / Bücher
10
European journal of marketing
9
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1
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
5
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
6
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
7
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
8
Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
9
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
10
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
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