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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungsqualität
Beziehungsmarketing
566
Relationship marketing
566
Consumer behaviour
441
Konsumentenverhalten
441
Customer satisfaction
234
Kundenzufriedenheit
234
Service quality
167
Einzelhandel
152
Retail trade
152
Brand management
111
Markenführung
111
Online retailing
79
Online-Handel
79
Social Web
79
Social web
79
Brand image
74
Markenimage
74
Customer integration
71
Kundenintegration
71
Brand
63
Markenartikel
62
Internet marketing
58
Online-Marketing
58
Confidence
54
Vertrauen
54
Customer experience
46
Viral marketing
44
Virales Marketing
44
E-commerce
42
Electronic Commerce
42
Customer loyalty
37
Betriebliche Wertschöpfung
36
Value creation
36
Brand loyalty
35
Customer service
34
Marketing management
34
Marketingmanagement
34
Customer engagement
33
Emotion
33
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Article
167
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167
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167
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English
167
Author
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Prentice, Catherine
6
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Loureiro, Sandra Maria Correia
3
Mortimer, Gary
3
Park, Jungkun
3
Paul, Justin
3
Rokonuzzaman, Md
3
Wang, Xuequn
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Karande, Kiran
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Molinillo, Sebastian
2
Pacheco, Natália Araújo
2
Polo-Redondo, Yolanda
2
Prybutok, Victor R.
2
Quach, Sara
2
Roy, Sanjit
2
Sreejesh, S.
2
Thurasamy Ramayah
2
Wang, Xueqin
2
AbedRabbo, Majd
1
Acheampong, Audrey
1
Adeola, Ogechi
1
Adil, Mohd
1
Ahmad, Farooq
1
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Journal of retailing and consumer services
Journal of strategic marketing
International journal of hospitality management
87
Journal of business research : JBR
85
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
26
Journal of service management
25
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
International journal of quality and service sciences
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of marketing for higher education
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
SpringerLink / Bücher
10
European journal of marketing
9
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ECONIS (ZBW)
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167
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
3
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
4
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
7
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
8
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
9
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
10
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
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