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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Kundenwert"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungsqualität
Kundenwert
Beziehungsmarketing
100
Relationship marketing
100
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
28
Kundenzufriedenheit
28
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Social Web
18
Social web
18
Customer integration
17
Kundenintegration
17
Marketing management
16
Marketingmanagement
16
Betriebliche Wertschöpfung
15
Service quality
15
Value creation
15
Lieferantenmanagement
14
Supplier relationship management
14
Brand
13
Internet marketing
13
Markenartikel
13
Online-Marketing
13
Einzelhandel
10
Retail trade
10
Customer value
8
relationship marketing
8
Confidence
7
Online retailing
7
Online-Handel
7
Vertrauen
7
Brand loyalty
6
Markentreue
6
Structural equation model
6
Strukturgleichungsmodell
6
social media
6
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Article
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21
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English
21
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Roy, Sanjit
2
Abeza, Gashaw
1
Anderl, Eva
1
Apostolos, Giovanis
1
Boisvert, Jean
1
Burford, Oksana
1
Chatterjee, Swagato
1
Crick, James M.
1
Feistel, Matthias S. G.
1
Finch, David J.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Gupta, Mahesh Chander
1
Hazzam, Joe
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Ketron, Seth
1
Khan, M. Sajid
1
Kolyperas, D.
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Lonial, Subhash C.
1
Loureiro, Sandra Maria Correia
1
Mai, Enping
1
Megicks, Phil
1
März, Armin
1
Nadeau, John
1
O'Reilly, Norm
1
Pandey, Neeraj
1
Paul, Justin
1
Poulis, Athanasios
1
Prentice, Catherine
1
Rabbanee, Fazlul K.
1
Radu, Alexandru
1
Ramaseshan, B.
1
Ringle, Christian M.
1
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Journal of strategic marketing
Journal of retailing and consumer services
169
Journal of business research : JBR
120
International journal of hospitality management
95
The journal of services marketing
71
Service business
45
Industrial marketing management : the international journal for industrial and high-tech firms
44
The service industries journal
37
Journal of hospitality marketing & management
36
International journal of contemporary hospitality management
31
Journal of travel and tourism marketing
31
Journal of service management
30
Journal of service research
30
Services marketing quarterly
28
SpringerLink / Bücher
28
Tourism management : research, policies, practice
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
The TQM journal : the international review of organizational improvement
23
Total quality management & business excellence
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
Journal of service research : JSR
21
Asia Pacific journal of marketing and logistics
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Journal of the Academy of Marketing Science
19
Marketing intelligence & planning
19
Technological forecasting & social change : an international journal
19
Journal of marketing
18
International journal of quality and service sciences
15
The international journal of bank marketing : IJBM
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
The journal of business & industrial marketing
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of quality & reliability management
12
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
International journal of services and operations management : IJSOM
12
Journal of air transport management
12
Journal of hospitality and tourism insights
12
Journal of marketing for higher education
12
International journal of productivity and quality management : IJPQM
11
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ECONIS (ZBW)
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
5
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
6
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
7
Houdini's magical marketing strategies
Weinstein, Art
- In:
Journal of strategic marketing
30
(
2022
)
7
,
pp. 691-702
Persistent link: https://www.econbiz.de/10013492881
Saved in:
8
The dimensionality of the market orientation construct
Crick, James M.
- In:
Journal of strategic marketing
29
(
2021
)
4
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012515859
Saved in:
9
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
10
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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