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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
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Dienstleistungsqualität
Service quality
Beziehungsmarketing
100
Relationship marketing
100
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
28
Kundenzufriedenheit
28
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Social Web
18
Social web
18
Customer integration
17
Kundenintegration
17
Marketing management
16
Marketingmanagement
16
Betriebliche Wertschöpfung
15
Value creation
15
Lieferantenmanagement
14
Supplier relationship management
14
Brand
13
Internet marketing
13
Markenartikel
13
Online-Marketing
13
Einzelhandel
10
Retail trade
10
Customer value
8
Kundenwert
8
relationship marketing
8
Confidence
7
Online retailing
7
Online-Handel
7
Vertrauen
7
Brand loyalty
6
Markentreue
6
Structural equation model
6
Strukturgleichungsmodell
6
social media
6
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Article
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English
15
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Anderl, Eva
1
Apostolos, Giovanis
1
Boisvert, Jean
1
Burford, Oksana
1
Chatterjee, Swagato
1
Feistel, Matthias S. G.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Hazzam, Joe
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Ketron, Seth
1
Khan, M. Sajid
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Loureiro, Sandra Maria Correia
1
Mai, Enping
1
Megicks, Phil
1
März, Armin
1
Pandey, Neeraj
1
Paul, Justin
1
Poulis, Athanasios
1
Prentice, Catherine
1
Rabbanee, Fazlul K.
1
Radu, Alexandru
1
Ramaseshan, B.
1
Ringle, Christian M.
1
Rizomyliotis, Ioannis
1
Roy, Sanjit
1
Roy, Saptrshi
1
Schirmer, Nadine Andrea
1
Schumann, Jan Hendrik
1
Shankar, Amit
1
Sreejesh, S.
1
Surachartkumtonkun, Jiraporn
1
Thaichon, Park
1
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Published in...
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Journal of strategic marketing
Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
85
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
26
Journal of service management
25
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
International journal of quality and service sciences
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of marketing for higher education
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
SpringerLink / Bücher
10
European journal of marketing
9
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ECONIS (ZBW)
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
5
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
6
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
7
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
8
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
9
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
10
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
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