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source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality marketing & management"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
315
Service quality
315
Customer satisfaction
187
Kundenzufriedenheit
187
Consumer behaviour
112
Konsumentenverhalten
112
Beziehungsmarketing
91
Relationship marketing
91
Quality management
84
Qualitätsmanagement
84
service quality
65
Hotel industry
57
Hotellerie
57
Hospital
38
Krankenhaus
38
customer satisfaction
38
Gastronomie
35
Restaurant industry
35
Beschwerdemanagement
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Complaint management
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Customer service
27
Kundenservice
27
Product quality
24
Produktqualität
24
Hospitality industry
20
Gastgewerbe
19
Gesundheitsversorgung
18
Health care
18
satisfaction
18
Measurement
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Messung
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Emotion
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Gesundheitswesen
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Health care system
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customer loyalty
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Performance measurement
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Performance-Messung
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315
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Shahin, Arash
10
Shirouyehzad, Hadi
4
Adil, Mohd
3
Akroush, Mamoun N.
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Cham Tat Huei
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Ha Thu Nguyen
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Jin, Naehyun Paul
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Li, Minglong
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Line, Nathaniel D.
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Mattila, Anna S.
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Prentice, Catherine
3
Sweis, Rateb J.
3
Wilkins, Hugh
3
Abdul Rahman
2
Aghdaie, Fathollah Amiri
2
Ahmed, Gouher
2
Amin, Muslim
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Assaker, Guy
2
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2
Boon-Cheong Chew
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Eugene Cheng-xi Aw
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Fan, Alei
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Gil Saura, Irene
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2
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2
Herrera, Roberto
2
Hsu, Cathy H. C.
2
Huffman, Lynn
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
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Published in...
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Journal of hospitality marketing & management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
4
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
5
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
6
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
7
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
8
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
9
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
10
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
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