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source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~subject:"Relationship marketing"
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Search: subject_exact:"Servicequalität"
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Relationship marketing
Dienstleistungsqualität
179
Service quality
179
Customer satisfaction
91
Kundenzufriedenheit
91
Quality management
76
Qualitätsmanagement
76
service quality
46
Beziehungsmarketing
37
Consumer behaviour
35
Konsumentenverhalten
35
customer satisfaction
26
Hospital
21
Krankenhaus
21
Gesundheitsversorgung
17
Health care
17
Product quality
17
Produktqualität
17
Gesundheitswesen
15
Health care system
15
Measurement
15
Messung
15
Bank
14
India
13
Indien
13
SERVQUAL
13
Structural equation model
13
Strukturgleichungsmodell
13
quality
13
AHP approach
12
AHP-Verfahren
12
Customer service
12
Fuzzy sets
12
Fuzzy-Set-Theorie
12
Kundenservice
12
Malaysia
12
Jordan
11
Jordanien
11
Hotel industry
10
Hotellerie
10
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36
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37
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37
Collection of articles of several authors
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English
37
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Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Cham Tat Huei
2
Abdul Rahman
1
Affara, Israa B.
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Akroush, Mamoun N.
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Allada, Vijaya Kameswari
1
Anber Abraheem Shlash Mohammad
1
Anh Thi Tu Le
1
Anwar, Sohail
1
ArabYarmohammadi, Mohammad
1
Atulkar, Sunil
1
Bakhshandeh, Ghasem
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Boo, Je-Man
1
Boon Liat Cheng
1
Cheah, Jun-Hwa
1
Chong, Han-Xi
1
Choung, Eun-Mi
1
Chuah, Stephanie Hui-wen
1
Costa, Renato J. Lopes da
1
Damali, Uzay
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Ana Alexandra da Costa
1
Dias, Álvaro Lopes
1
Dubey, Rameshwar
1
Easvaralingam, Yalini
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Godwin, Benny J.
1
Gonçalves, Rui
1
Gruber, Thorsten
1
Ha Thu Nguyen
1
Heang, Lee Teck
1
Hew, Teck-soon
1
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
2
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
3
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
4
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
5
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
6
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
7
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
8
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
Saved in:
9
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
10
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
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