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subject:"Arbeitsverhalten"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
~subject:"Work behaviour"
~type_genre:"Article in journal"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Service quality
Work behaviour
Emotion
36
Consumer behaviour
18
Konsumentenverhalten
18
Beziehungsmarketing
8
Holiday behaviour
8
Relationship marketing
8
Urlaubsverhalten
8
Tourism
7
Tourismus
7
Dienstleistungsqualität
5
Tourism industry
5
Tourism marketing
5
Tourismusmarketing
5
Tourismuswirtschaft
5
USA
5
United States
5
Arbeitszufriedenheit
4
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Job satisfaction
4
Kundenzufriedenheit
4
emotions
4
Advertising effects
3
Beschwerdemanagement
3
Brand management
3
Complaint management
3
Customer service
3
Gastronomie
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Hospital
3
Krankenhaus
3
Kundenservice
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Markenführung
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Restaurant industry
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3
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Article in journal
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8
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English
8
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Qu, Hailin
2
Baker, Melissa A.
1
Hai, Shenyang
1
Huang, Zhuowei
1
Kim, Haemi
1
Kim, Kawon Kathy
1
Kim, Peter Beomcheol
1
King, Ceridwyn
1
Lee, JungHoon
1
Ma, Emily
1
Miao, Li
1
Ok, Chihyung
1
Park, In-Jo
1
Wang, Ying
1
Wilson, Marie
1
Xiong, Lina
1
Xu, Feng Zeng
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
68
Journal of business ethics : JOBE
31
Journal of business research : JBR
31
Journal of retailing and consumer services
28
International journal of contemporary hospitality management
27
Journal of business and psychology
20
Journal of managerial psychology
20
Journal of vocational behavior
17
Journal of hospitality marketing & management
16
The journal of services marketing
16
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
13
Academy of Management journal : AMJ
11
Leadership & organization development journal
11
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
11
The service industries journal
11
Journal of service management
10
Journal of service research : JSR
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Human performance
9
International journal of quality and service sciences
9
Journal of management
9
Journal of management & organization : JMO
9
Journal of travel and tourism marketing
9
Personnel psychology : a journal of applied research
9
Service business
9
Tourism management : research, policies, practice
9
Journal of service research
8
Journal of service theory and practice
8
Management research review
8
Tourism management perspectives : TMP
8
European journal of marketing : EJM
7
International journal of human resource management
7
Journal of service theory and practice : JSTP
7
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JBE
6
Pakistan journal of commerce and social sciences
6
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
6
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ECONIS (ZBW)
8
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1
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
2
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
3
Exploring how employee sense of brand community affects their attitudes and behavior
Xiong, Lina
;
King, Ceridwyn
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
4
,
pp. 567-596
Persistent link: https://www.econbiz.de/10012212578
Saved in:
4
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
5
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
6
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
7
The affective and dispositional consequences of organizational citizenship behavior : a cross-cultural study
Ma, Emily
;
Qu, Hailin
;
Wilson, Marie
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
4
,
pp. 399-431
Persistent link: https://www.econbiz.de/10011494473
Saved in:
8
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
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