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subject:"Arbeitsverhalten"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~subject:"Business ethics"
~subject:"United States"
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Arbeitsverhalten
Business ethics
United States
Salespeople
49
Verkaufspersonal
49
Beziehungsmarketing
19
Relationship marketing
19
Selling
16
Verkauf
16
B-to-B-Marketing
10
Business-to-business marketing
10
Work behaviour
8
frontline employees
8
Arbeitsleistung
7
Customer service
7
Dienstleistungsqualität
7
Job performance
7
Kundenservice
7
Service quality
7
Customer satisfaction
6
Emotion
6
Kundenzufriedenheit
6
sales management
6
USA
5
business-to-business marketing
5
Arbeitszufriedenheit
4
Führungskräfte
4
Job satisfaction
4
Lieferantenmanagement
4
Managers
4
Performance measurement
4
Performance-Messung
4
Supplier relationship management
4
Theorie
4
Theory
4
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Corporate culture
3
Deutschland
3
Dienstleistungsmarketing
3
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Undetermined
6
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Article
13
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Article in journal
13
Aufsatz in Zeitschrift
13
Case study
1
Fallstudie
1
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English
13
Author
All
Ruyter, Ko de
2
Ahearne, Michael
1
Altman, Daniel
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Bartholomew, Darrell E.
1
Beatty, Sharon E.
1
Bhattacharya, C. B.
1
Black, William C.
1
Blazevic, Vera
1
Bock, Dora E.
1
Brady, Michael K.
1
Brown, Tom
1
Dick, Rolf van
1
Folse, Judith Anne Garretson
1
Franke, George R.
1
Fu, Frank Q.
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Hardesty, David M.
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Hughes, Douglas E.
1
Iyer, Bala
1
Jasmand, Claudia
1
Jones, Eli
1
Katsikeas, Constantine S.
1
Kidwell, Blair
1
Korschun, Daniel
1
Lam, Son K.
1
Liu, Jeanny
1
Mengüç, Bülent
1
Murtha, Brian R.
1
Parasuraman, A.
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Richards, Keith A.
1
Sheng, Shibin
1
Spyropoulou, Stavroula
1
Swain, Scott D.
1
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Published in...
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Journal of marketing
Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
51
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of business research : JBR
18
The journal of business & industrial marketing
15
Journal of business ethics : JOBE
14
Journal of retailing and consumer services
11
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
6
Journal of personal selling & sales management
5
Journal of retailing
5
Journal of service research
5
American journal of business : applying research to practice ; AJB
4
European journal of marketing : EJM
4
International journal of hospitality management
4
Journal of managerial issues : JMI
4
Journal of marketing education : JME
4
Journal of the Academy of Marketing Science
4
Psychology & marketing
4
International journal of retail & distribution management
3
Journal of business ethics : JBE
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
The international journal of human resource management
3
The service industries journal
3
Academy of Management journal : AMJ
2
Asia Pacific journal of marketing and logistics
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Human performance
2
International journal of bank marketing
2
International journal of commerce and management
2
International journal of contemporary hospitality management
2
Journal of education for business
2
Journal of financial services marketing : JFSM
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of strategic marketing
2
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ECONIS (ZBW)
13
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1
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10
of
13
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date (oldest first)
1
Unpacking the relationship between sales control and salesperson performance : a regulatory fit perspective
Katsikeas, Constantine S.
;
Auh, Seigyoung
;
Spyropoulou, …
- In:
Journal of marketing
82
(
2018
)
3
,
pp. 45-69
Persistent link: https://www.econbiz.de/10011850409
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
4
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
5
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
6
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
7
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Korschun, Daniel
;
Bhattacharya, C. B.
;
Swain, Scott D.
- In:
Journal of marketing
78
(
2014
)
3
,
pp. 20-37
Persistent link: https://www.econbiz.de/10010360452
Saved in:
8
Employees’ decision making in the face of customers’ fuzzy return requests
Wang, Sijun
;
Beatty, Sharon E.
;
Liu, Jeanny
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 69-86
Persistent link: https://www.econbiz.de/10009670264
Saved in:
9
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
10
Generating sales while providing service : a study of customer service representatives' ambidextrous behavior
Jasmand, Claudia
;
Blazevic, Vera
;
Ruyter, Ko de
- In:
Journal of marketing
76
(
2012
)
1
,
pp. 20-37
Persistent link: https://www.econbiz.de/10009729595
Saved in:
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