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subject:"Arbeitszufriedenheit"
~person:"Alnawas, Ibrahim"
~person:"Moon, Tae Won"
~subject:"Beziehungsmarketing"
~subject:"Stress"
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Search: subject_exact:"Empathy"
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Arbeitszufriedenheit
Beziehungsmarketing
Stress
Emotion
15
Relationship marketing
8
Consumer behaviour
5
Dienstleistungsqualität
5
Job satisfaction
5
Konsumentenverhalten
5
Service quality
5
Arbeitsverhalten
4
Work behaviour
4
Customer satisfaction
3
Emotional exhaustion
3
Emotional labor
3
Kundenzufriedenheit
3
Arbeitsleistung
2
Brand
2
Brand image
2
Brand loyalty
2
Brand management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer incivility
2
Customer service
2
Emotional labour
2
Employee retention
2
Gerechtigkeit
2
Job performance
2
Justice
2
Kundenservice
2
Markenartikel
2
Markenführung
2
Markenimage
2
Markentreue
2
Mitarbeiterbindung
2
Organizational behaviour
2
Organizational justice
2
Salespeople
2
Verhalten in Organisationen
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12
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English
12
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Alnawas, Ibrahim
Moon, Tae Won
Hur, Won-Moo
12
Han, Heesup
8
Vandenberghe, Christian
8
Karatepe, Osman M.
6
Qu, Hailin
6
Rutherford, Brian N.
6
Siddiqui, Danish Ahmed
6
Xu, Shi
6
Ahn, Jiseon
5
Ashkanasy, Neal M.
5
Babin, Barry J.
5
Barnes, Donald C.
5
De Clercq, Dirk
5
Edmondson, Diane R.
5
Folse, Judith Anne Garretson
5
Guy, Mary E.
5
Kemp, Elyria
5
Kim, Woo Gon
5
Kwan, Ho Kwong
5
Matthews, Lucy M.
5
Medler-Liraz, Hana
5
Park, Jungkun
5
Woosnam, Kyle Maurice
5
Alfes, Kerstin
4
Allen, Joseph A.
4
Azeem, Muhammad Umer
4
Back, Ki-Joon
4
Bagozzi, Richard P.
4
Bailey, Catherine
4
Baker, Melissa A.
4
Bakker, Arnold B.
4
Bock, Dora E.
4
Cai, Ruiying
4
Diefendorff, James M.
4
Fu, Na
4
Gouthier, Matthias H. J.
4
Hur, Won-moo
4
Hussain, Khalid
4
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The journal of services marketing
2
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
International journal of contemporary hospitality management
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of vacation marketing : an international journal
1
Management decision : MD
1
Service business
1
The journal of asset management
1
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ECONIS (ZBW)
12
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1
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
2
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
3
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
4
Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong
;
Hur, Won-Moo
;
Moon, Tae Won
;
Jun, Jea-Kyoon
- In:
Business research quarterly : BRQ
20
(
2017
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
Saved in:
5
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
6
Exploring the role of brand identification and brand love in generating higher levels of brand loyalty
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of vacation marketing : an international journal
22
(
2016
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10011581861
Saved in:
7
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
8
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
9
The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
Hur, Won-moo
;
Han, Su-Jin
;
Yoo, Jeong-ju
;
Moon, Tae Won
- In:
Management decision : MD
53
(
2015
)
3
,
pp. 605-624
Persistent link: https://www.econbiz.de/10011291420
Saved in:
10
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
1
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