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subject:"Bank"
~person:"Pérez, Andrea"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Bank
Konsumentenverhalten
Beziehungsmarketing
11
Relationship marketing
11
Corporate Social Responsibility
10
Corporate social responsibility
10
Consumer behaviour
8
Customer satisfaction
8
Kundenzufriedenheit
8
Loyalty
6
Customers
5
Satisfaction
5
Identification
4
CSR image
3
Corporate reputation
3
Dienstleistungsqualität
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3
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CSR
2
CSR perceptions
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Commercial banks
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Kundenbindung
2
Perception
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Public relations
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Banking industry
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CSR expectations
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Aufsatz in Zeitschrift
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9
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Pérez, Andrea
Han, Heesup
39
Hollebeek, Linda D.
30
Mattila, Anna S.
28
Loureiro, Sandra Maria Correia
22
Klaus, Philipp
19
Prentice, Catherine
19
Rather, Raouf Ahmad
19
Verhoef, Peter C.
19
Bang, Nguyen
18
Kumar, V.
18
Ahn, Jiseon
16
Khan, Imran
16
Gil Saura, Irene
15
So, Kevin Kam Fung
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Das, Gopal
13
Grewal, Dhruv
13
Lemon, Katherine N.
13
McDonald, Heath
13
Sesé, F. Javier
13
Tanford, Sarah
13
Bilgihan, Anil
12
Evanschitzky, Heiner
12
Fetscherin, Marc
12
Gustafsson, Anders
12
Kumar, Vikas
12
Leckie, Civilai
12
Rahman, Zillur
12
Roy, Sanjit
12
Sarkar, Abhigyan
12
Sreejesh, S.
12
Veloutsou, Cleopatra
12
Walsh, Gianfranco
12
Johnson, Lester W.
11
Keiningham, Timothy
11
King, Ceridwyn
11
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The international journal of bank marketing : IJBM
4
Corporate social responsibility and environmental management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
The journal of product & brand management
1
The journal of services marketing
1
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ECONIS (ZBW)
9
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
3
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
4
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
5
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
Saved in:
6
Customer responses to the CSR of banking companies
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of product & brand management
24
(
2015
)
5
,
pp. 481-493
Persistent link: https://www.econbiz.de/10011443026
Saved in:
7
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
8
How customer support for corporate social responsibility influences the image of companies : evidence from the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Corporate social responsibility and environmental management
22
(
2015
)
3
,
pp. 155-168
Persistent link: https://www.econbiz.de/10011342782
Saved in:
9
Customer CSR expectations in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
Saved in:
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