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subject:"Bank"
~person:"Rodríguez del Bosque, Ignacio A."
~source:"econis"
~subject:"Customer satisfaction"
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Search: subject_exact:"Kundenbeziehungen"
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Bank
Customer satisfaction
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Corporate Social Responsibility
10
Corporate social responsibility
10
Konsumentenverhalten
10
Kundenzufriedenheit
7
Customers
5
Identification
4
Loyalty
4
Satisfaction
4
CSR image
3
Corporate reputation
3
Customer retention
3
Firmenimage
3
Kundenbindung
3
CSR
2
CSR perceptions
2
Commercial banks
2
Confidence
2
Emotion
2
Emotions
2
Hospitality industry
2
Perception
2
Public relations
2
Savings bank
2
Savings banks
2
Sparkasse
2
Vertrauen
2
Wahrnehmung
2
corporate social responsibility
2
customer loyalty
2
Öffentlichkeitsarbeit
2
Banking industry
1
Brand image
1
CSR expectations
1
CSR support
1
Corporate social responsibility perceptions
1
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Rodríguez del Bosque, Ignacio A.
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Pérez, Andrea
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Huber, Frank
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Larivière, Bart
9
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The international journal of bank marketing : IJBM
3
Corporate social responsibility and environmental management
1
International journal of hospitality management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
The journal of product & brand management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
3
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
4
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
5
How customer support for corporate social responsibility influences the image of companies : evidence from the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Corporate social responsibility and environmental management
22
(
2015
)
3
,
pp. 155-168
Persistent link: https://www.econbiz.de/10011342782
Saved in:
6
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
7
Customer responses to the CSR of banking companies
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of product & brand management
24
(
2015
)
5
,
pp. 481-493
Persistent link: https://www.econbiz.de/10011443026
Saved in:
8
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
Saved in:
9
Customer CSR expectations in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
Saved in:
10
CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia
;
Rodríguez del Bosque, Ignacio A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
Saved in:
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