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subject:"Beziehungsmarketing"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Beziehungsmarketing
Customer satisfaction
Kundenzufriedenheit
Electronic Banking
77
Electronic banking
77
Consumer behaviour
46
Konsumentenverhalten
46
Innovation adoption
28
Innovationsakzeptanz
28
Dienstleistungsqualität
17
Service quality
17
Mobile Business
15
Mobile business
15
Mobile banking
14
Confidence
12
Relationship marketing
12
Vertrauen
12
Mobile communications
11
Mobilkommunikation
11
Bank
10
Innovation diffusion
9
Innovationsdiffusion
9
India
8
Indien
8
Internet banking
8
Banking
7
Financial services
6
Finanzdienstleistung
6
Internet
6
Personal banking
6
Privatkundengeschäft
6
Trust
6
Bankgeschäft
5
Banking services
5
Structural equation model
5
Strukturgleichungsmodell
5
Digitalisierung
4
Digitization
4
E-commerce
4
Electronic money
4
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12
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19
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19
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19
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English
19
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Brun, Isabelle
2
Rajaobelina, Lova
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Amin, Muslim
1
Amoh, Simon
1
Arcand, Manon
1
Ayo, Charles K.
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
1
Eweoya, Ibukun O.
1
Fatma, Mobin
1
Ganguli, Shirshendu
1
Hannachi, Mariem
1
Jaiswal, Deepak
1
Kalthom Abdullah
1
Kant, Rishi
1
Khan, Imran
1
Khian Sin Ong
1
Kumar, Amresh
1
Ladeira, Wagner Junior
1
Larsson, Anthony
1
Lassala-Navarré, Carlos
1
Line, Ricard
1
Loh, Claire
1
Mahmoud, Mahmoud Abdulai
1
Makkad, Munish
1
Marakarkandy, Bijith
1
Narteh, Bedman
1
Oni, Aderonke Atinuke
1
Rahman, Zillur
1
Roy, Sanjit Kumar
1
Ruiz Mafe, Carla
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
Sanz Blas, Silvia
1
Sharifah Faridah Syed Alwi
1
Sikdar, Pallab
1
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Published in...
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The international journal of bank marketing : IJBM
The service industries journal
International journal of bank marketing
12
Journal of financial services marketing : JFSM
10
International journal of electronic finance : IJEF
8
International journal of business information systems : IJBIS
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of retailing and consumer services
6
International journal of electronic customer relationship management : IJECRM
5
Journal of financial services marketing
5
Nepalese journal of finance : a publication of Uniglobe College
5
Services marketing quarterly
5
International journal of economic perspectives : IJEP
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal for global business advancement : JGBA
4
Journal of digital banking
4
Marketing intelligence & planning
4
Banken im Wandel : Direktbanken und Direct Banking
3
Cogent business & management
3
Electronic markets : the international journal on networked business
3
Global business review
3
International journal of business and globalisation : IJBG
3
International journal of business and systems research : IJBSR
3
International journal of economics and finance
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Inventi impact: retailing & consumer services
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of Islamic marketing
3
Journal of central banking theory and practice
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of internet commerce
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Nepalese journal of economics : a publication of Uniglobe College
3
Praj̄nȧn : journal of social and management sciences
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
The IUP journal of bank management : IJBM
3
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ECONIS (ZBW)
19
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1
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
2
Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, Bedman
;
Mahmoud, Mahmoud Abdulai
;
Amoh, Simon
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 426-447
Persistent link: https://www.econbiz.de/10011760429
Saved in:
3
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
4
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
5
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
6
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
7
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
8
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
9
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
10
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
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