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subject:"Beziehungsmarketing"
~isPartOf:"The international journal of bank marketing : IJBM"
~source:"econis"
~subject:"Banking services"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Banking services
Customer satisfaction
Electronic Banking
63
Electronic banking
63
Consumer behaviour
42
Konsumentenverhalten
42
Innovation adoption
26
Innovationsakzeptanz
26
Mobile Business
14
Mobile business
14
Dienstleistungsqualität
13
Kundenzufriedenheit
13
Mobile banking
13
Service quality
13
Relationship marketing
11
Mobile communications
10
Mobilkommunikation
10
Bank
8
Confidence
8
India
8
Indien
8
Innovation diffusion
8
Innovationsdiffusion
8
Internet banking
8
Vertrauen
8
Banking
7
Internet
6
Personal banking
6
Privatkundengeschäft
6
Trust
6
Financial services
5
Finanzdienstleistung
5
Structural equation model
5
Strukturgleichungsmodell
5
Bankgeschäft
4
Digitalisierung
4
Digitization
4
E-commerce
4
Key account management
4
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English
18
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Brun, Isabelle
2
Rajaobelina, Lova
2
Adewoye, Oyerinde J.
1
Amin, Muslim
1
Arcand, Manon
1
Ayo, Charles K.
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
1
Eweoya, Ibukun O.
1
Fatma, Mobin
1
Ganguli, Shirshendu
1
Glavee-Geo, Richard
1
Hannachi, Mariem
1
Jaiswal, Deepak
1
Jun, Minjoon
1
Kalthom Abdullah
1
Kant, Rishi
1
Karjaluoto, Heikki
1
Khan, Imran
1
Khian Sin Ong
1
Kumar, Amresh
1
Ladeira, Wagner Junior
1
Larsson, Anthony
1
Line, Ricard
1
Loh, Claire
1
Makkad, Munish
1
Marakarkandy, Bijith
1
Oni, Aderonke Atinuke
1
Palacios, Sergio
1
Rahman, Zillur
1
Roy, Sanjit Kumar
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
Shaikh, Aijaz Ahmed
1
Sharifah Faridah Syed Alwi
1
Sikdar, Pallab
1
Tahir, Jan Muhammad
1
Tep, Sandrine Prom
1
Thakur, Rakhi
1
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The international journal of bank marketing : IJBM
Journal of digital banking
15
International journal of electronic finance : IJEF
14
International journal of bank marketing
13
Journal of financial services marketing : JFSM
10
International journal of business information systems : IJBIS
9
Journal of financial services marketing
7
Journal of payments strategy & systems
7
Journal of retailing and consumer services
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Nepalese journal of finance : a publication of Uniglobe College
6
International journal of electronic customer relationship management : IJECRM
5
International journal of quality & reliability management
5
International journal of services and operations management
5
Journal for global business advancement : JGBA
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of Islamic marketing
5
Praj̄nȧn : journal of social and management sciences
5
Services marketing quarterly
5
Aspekte der Digitalisierung in Banken
4
Cogent business & management
4
Economies : open access journal
4
International journal of economic perspectives : IJEP
4
International journal of economics and finance
4
International journal of emerging markets
4
International journal of financial services management : IJFSM
4
International journal of quality and service sciences
4
Inventi impact: microfinance & banking
4
Marketing intelligence & planning
4
Mudra : journal of finance and accounting
4
NBER working paper series
4
The service industries journal
4
Banken im Wandel : Direktbanken und Direct Banking
3
Contemporary studies of risks in emerging technology
3
Copernican Journal of Finance & Accounting : CJF&A
3
Electronic markets : the international journal on networked business
3
Financial innovation : FIN
3
Global business review
3
Global journal of business management : GJBM
3
IMF working papers
3
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ECONIS (ZBW)
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1
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
2
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
3
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
4
Mobile banking services adoption in Pakistan : are there gender differences?
Glavee-Geo, Richard
;
Shaikh, Aijaz Ahmed
;
Karjaluoto, Heikki
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1088-1112
Persistent link: https://www.econbiz.de/10011815026
Saved in:
5
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
6
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
7
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
8
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
Examining the key dimensions of mobile banking service quality : an exploratory study
Jun, Minjoon
;
Palacios, Sergio
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 307-326
Persistent link: https://www.econbiz.de/10011593725
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