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subject:"Beziehungsmarketing"
~person:"Akturk, M. Serkan"
~person:"Gopalakrishna B. V."
~person:"Hellström, Daniel"
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Beziehungsmarketing
Online retailing
11
Online-Handel
11
Consumer behaviour
9
E-commerce
9
Electronic Commerce
9
Konsumentenverhalten
9
Relationship marketing
9
Einzelhandel
5
Retail trade
5
Customer satisfaction
3
Kundenzufriedenheit
3
Confidence
2
Customer experience
2
Dienstleistungsqualität
2
Distribution channel
2
Last mile delivery
2
Lieferkette
2
Multichannel strategy
2
Multikanalvertrieb
2
Service quality
2
Structural equation model
2
Strukturgleichungsmodell
2
Supply chain
2
Vertrauen
2
Vertriebsweg
2
e-commerce
2
Behavioral loyalty
1
Business to Consumer E-Commerce
1
Channel integration
1
Consumer returns
1
Consumer trust
1
Corporate reputation
1
Customer analysis
1
Customer journey
1
Customer service
1
Customer value
1
Data protection
1
Datenschutz
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9
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Akturk, M. Serkan
Gopalakrishna B. V.
Hellström, Daniel
Kumar, Vikas
5
Park, Jungkun
5
Weaven, Scott
5
Bang, Nguyen
4
Bruhn, Manfred
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Hjort, Klas
4
Karjaluoto, Heikki
4
Moriuchi, Emi
4
Netessine, Serguei
4
Quach, Sara
4
Singh, Jasjit
4
Teng, Nina
4
Thaichon, Park
4
Usman, Osly
4
Algesheimer, René
3
Anshu, Kumari
3
Barari, Mojtaba
3
Chen, Lin
3
Civelek, Mustafa Emre
3
Filieri, Raffaele
3
Frasquet Deltoro, Marta
3
Ganguli, Shirshendu
3
Gaur, Loveleen
3
Goutam, Doddahulugappa
3
Grewal, Dhruv
3
Gursimranjit Singh
3
Heinemann, Gerrit
3
Hudetz, Kai
3
Hübner, Alexander
3
Ieva, Marco
3
Jebarajakirthy, Charles
3
Jung, Na Young
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Journal of business research : JBR
2
Journal of operations management
2
International journal of internet marketing and advertising : IJIMA
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
9
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1
Technology readiness and e-service quality : impact on purchase intention and loyalty
Goutam, Doddahulugappa
;
Ganguli, Shirshendu
; …
- In:
Marketing intelligence & planning
40
(
2022
)
2
,
pp. 242-255
Persistent link: https://www.econbiz.de/10013172937
Saved in:
2
Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers
Akturk, M. Serkan
;
Mallipeddi, Rakesh R.
;
Jia, Xingzhi
- In:
Journal of operations management
68
(
2022
)
6/7
,
pp. 775-811
Persistent link: https://www.econbiz.de/10013466496
Saved in:
3
Exploring the competitive dimension of omnichannel retailing
Akturk, M. Serkan
;
Ketzenberg, Michael
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2732-2750
Persistent link: https://www.econbiz.de/10013368305
Saved in:
4
Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
Saved in:
5
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
Saved in:
6
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
7
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
8
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
9
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing : a data analytics study
Akturk, M. Serkan
;
Ketzenberg, Michael
;
Heim, Gregory R.
- In:
Journal of operations management
61
(
2018
),
pp. 15-45
Persistent link: https://www.econbiz.de/10011932706
Saved in:
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