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subject:"Beziehungsmarketing"
~person:"Grégoire, Yany"
~person:"Khan, Imran"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Relationship quality"
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Search: subject_exact:"Käuferzufriedenheit"
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Beziehungsmarketing
Relationship quality
Customer satisfaction
40
Kundenzufriedenheit
40
Relationship marketing
29
Consumer behaviour
25
Konsumentenverhalten
25
Dienstleistungsqualität
18
Service quality
18
Brand management
14
Markenführung
14
Beschwerdemanagement
13
Complaint management
13
Brand image
10
Markenimage
10
Customer engagement
6
Internet marketing
6
Online-Marketing
6
Service recovery
6
Social Web
6
Social web
6
Brand
5
Markenartikel
5
Service failure
5
Brand experience
4
Confidence
4
Customer integration
4
Kundenintegration
4
Online retailing
4
Online-Handel
4
Vertrauen
4
Viral marketing
4
Virales Marketing
4
Airline
3
Brand loyalty
3
Customer experience
3
Customer revenge
3
Customer service
3
Einzelhandel
3
Emotion
3
Fluggesellschaft
3
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29
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English
29
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Grégoire, Yany
Khan, Imran
Loureiro, Sandra Maria Correia
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
Roschk, Holger
9
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Journal of retailing and consumer services
6
International journal of hospitality management
3
Journal of the Academy of Marketing Science
2
Business horizons
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of interactive marketing
1
Journal of marketing
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
29
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
4
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
7
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
8
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
9
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
10
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
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