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subject:"Confidence"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Lieferantenmanagement"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Confidence
Lieferantenmanagement
Service quality
E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
14
Konsumentenverhalten
14
Online retailing
13
Online-Handel
13
Dienstleistungsqualität
9
Internet marketing
9
Online-Marketing
9
Customer service
5
Kundenservice
5
Vertrauen
5
e-CRM
5
Internet
4
KMU
4
Marketing management
4
Marketingmanagement
4
Mobile communications
4
Mobilkommunikation
4
SME
4
Website
4
customer satisfaction
4
Bibliometrics
3
Bibliometrie
3
Einzelhandel
3
Information technology
3
Informationstechnik
3
Retail trade
3
Taiwan
3
customer loyalty
3
customer relationship management
3
Bank
2
China
2
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Article
15
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Aufsatz in Zeitschrift
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15
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English
15
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Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Ahmed, Waqar
1
Algharabat, Raed S.
1
Boas, Vânia Vilas
1
Corbitt, Brian
1
Feng, Cheng-min
1
Ford, John B.
1
Huang, Yu-kai
1
Ilioudi, Stamatia
1
Joukar, A.
1
Kanagaraj, D. Jayaprakash
1
Kaur, Baljit
1
Kumar, Satinder
1
Kumari, Parveen
1
Lazakidou, Athina
1
Liu, Ran
1
Mehmood, Syeda Marium
1
Raajpoot, Nusser
1
Sandhu, Kamaljeet
1
Seify, M.
1
Siassiakos, Konstantinos
1
Sohn, Changsoo
1
Song, Jae H.
1
Sousa, Bruno
1
Sudhahar, J. Clement
1
Wu, Pei-ju
1
Zaneian, Z.
1
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International journal of electronic customer relationship management : IJECRM
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of retailing and consumer services
45
Journal of business research : JBR
33
Journal of internet commerce
33
The journal of business & industrial marketing
33
Electronic commerce research
30
Information systems and e-business management : ISeB
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of production economics
23
International journal of business information systems : IJBIS
21
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
Electronic commerce research and applications
19
International journal of e-business research : an official publication of the Information Resources Management Association
17
Journal of organizational computing and electronic commerce
17
International journal of electronic business
16
Journal of electronic commerce research : JECR
16
Information systems research : ISR
14
International journal of hospitality management
14
The service industries journal
14
Journal of management information systems : JMIS
13
Transportation research / E : an international journal
13
Electronic markets : the international journal on networked business
12
International journal of electronic commerce : IJEC
12
International journal of networking and virtual organisations : IJNVO
12
Journal of global information management : an official publication of the Information Resources Management Association
12
European journal of operational research : EJOR
11
International journal of procurement management
11
Journal of travel and tourism marketing
11
Cogent business & management
10
International journal of internet marketing and advertising : IJIMA
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Technological forecasting & social change : an international journal
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Electronic markets : EM ; the international journal of electronic commerce and business media
9
International journal of production research
9
International journal of retail and distribution management
9
Management information systems : mis quarterly
9
Asia Pacific journal of marketing and logistics
8
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ECONIS (ZBW)
15
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10
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15
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
3
The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
4
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
5
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
6
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
7
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
8
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
9
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
10
Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash
;
Sudhahar, J. Clement
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
Saved in:
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