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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of travel and tourism marketing"
~person:"Hsu, Cathy H. C."
~person:"Hung, Kam"
~person:"Koo, Bonhak"
~subject:"Social web"
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Consumer behaviour
Social web
Konsumentenverhalten
13
China
8
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Hotel industry
5
Hotellerie
5
Service quality
5
Beziehungsmarketing
3
Holiday behaviour
3
Relationship marketing
3
Urlaubsverhalten
3
Cruise
2
Customer retention
2
Emotion
2
Hong Kong
2
Hongkong
2
Kreuzfahrt
2
Selbstbedienung
2
Self-service
2
South Korea
2
Südkorea
2
hotel
2
Acculturation
1
Air transport
1
Airline
1
Airline service
1
Behavioral intention
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Chinese
1
Chinese (People)
1
Chinesen
1
Complaint management
1
Confidence
1
Conjoint analysis
1
Conjoint-Analyse
1
Corporate reputation
1
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11
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Article
13
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Article in journal
13
Aufsatz in Zeitschrift
13
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English
13
Author
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Hsu, Cathy H. C.
Hung, Kam
Koo, Bonhak
Han, Heesup
40
Hyun, Sunghyup Sean
11
Hwang, Jinsoo
10
Law, Chun Hung Roberts
10
Yu, Jongsik
9
Kim, Jinkyung Jenny
8
Kim, Insin
7
Kim, Wansoo
7
Mattila, Anna S.
7
Qu, Hailin
7
Wong, IpKin Anthony
7
Chua, Bee-Lia
6
Kim, Seongseop
6
Lehto, Xinran Y.
6
Prayag, Girish
6
Ramkissoon, Haywantee
6
Tsai, Henry
6
Gursoy, Dogan
5
Hanks, Lydia
5
Lee, Jin-soo
5
Lee, Seonjeong
5
Lim, Weng Marc
5
Line, Nathaniel D.
5
Raab, Carola
5
Ryu, Kisang
5
Tang, Liang
5
Ahn, Jiseon
4
Bai, Billy
4
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Koo, Chulmo
4
Kozak, Metin
4
Lee, Choong-Ki
4
Lee, Sanghyeop
4
Liu, Chih-Hsing
4
Lo, Ada
4
Mavondo, Felix
4
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Published in...
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Journal of hospitality marketing & management
Journal of travel and tourism marketing
International journal of hospitality management
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
International journal of contemporary hospitality management
3
Tourism management : research, policies, practice
3
Journal of destination marketing & management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
13
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1
Exploring the factors that influence customers' willingness to switch from traditional hotels to green hotels
Quan, Lanji
;
Koo, Bonhak
;
Han, Heesup
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 185-202
Persistent link: https://www.econbiz.de/10014369779
Saved in:
2
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
3
Cruising preferences within and across cultures : the roles of past experience and trade-offs
Hung, Kam
;
Liu, Chun
;
Zhang, Yongli
;
Denizci Guillet, Basak
- In:
Journal of travel and tourism marketing
39
(
2022
)
3
,
pp. 271-289
Persistent link: https://www.econbiz.de/10013352882
Saved in:
4
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
5
An examination of the role of internal brand management : impact of contractual models
Koo, Bonhak
;
Curtis, Catherine
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 503-525
Persistent link: https://www.econbiz.de/10012256147
Saved in:
6
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
Saved in:
7
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
8
China watching : luxury consumption and its implications
Hung, Kam
;
Zhang, Hanqin Qiu
;
Denizci Guillet, Basak
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
5
,
pp. 577-592
Persistent link: https://www.econbiz.de/10012289468
Saved in:
9
A casino-induced satisfaction of needs : scale development and its relationship with casino customer loyalty
Tsai, Henry
;
Hsu, Cathy H. C.
;
Lee, Louisa Yee-Sum
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 986-1000
Persistent link: https://www.econbiz.de/10011758768
Saved in:
10
Emotional encounters of Chinese tourists to Japan
Ji, Mingjie
;
Li, Mimi
;
Hsu, Cathy H. C.
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 645-657
Persistent link: https://www.econbiz.de/10011517168
Saved in:
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