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subject:"Customer satisfaction"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of business excellence"
~isPartOf:"Service business"
~subject:"Digitale Dienste"
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Customer satisfaction
Digitale Dienste
Website
14
Kundenzufriedenheit
8
Online retailing
8
Online-Handel
8
E-commerce
6
Electronic Commerce
6
Beziehungsmarketing
4
Consumer behaviour
4
Dienstleistungsqualität
4
Internet marketing
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Service quality
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Butaney, Gul T.
1
Chen, Ja-Shen
1
Fiegantara, Surya
1
Herington, Carmel
1
Huarng, Kun-huang
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Kumar, G.
1
Lassar, Walfried M.
1
Lee, Jae Beom
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Lee, Sang Gun
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Natarajan, Vivek S.
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Rita, Paulo
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Roy, Sanjit Kumar
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Salgueiro, Maria de Fátima
1
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1
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1
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1
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1
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European journal of marketing : EJM
International journal of business excellence
Service business
Journal of retailing and consumer services
18
International journal of electronic marketing and retailing : IJEMR
10
Journal of internet commerce
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
7
Electronic commerce research
6
International journal of retail & distribution management
6
Journal of business research : JBR
6
Journal of travel and tourism marketing
6
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of hospitality management
4
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of electronic commerce research : JECR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Tourism management : research, policies, practice
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Information systems and e-business management : ISeB
3
International journal of business innovation and research
3
International journal of electronic commerce : IJEC
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of retail and distribution management
3
Journal of customer behaviour
3
Journal of strategic marketing
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
Asia Pacific journal of marketing and logistics
2
Electronic commerce research and applications
2
Gadjah Mada international journal of business
2
Global business review
2
HMD : Praxis der Wirtschaftsinformatik
2
Information systems management
2
International journal of business excellence : IJBEX
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
2
User acceptance of web-based talent assessment platform (TAP)
Mohapatra, Sanjay
;
Patra, Debananda
- In:
International journal of business excellence
12
(
2017
)
4
,
pp. 450-468
Persistent link: https://www.econbiz.de/10011801604
Saved in:
3
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
4
Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Service business
11
(
2017
)
2
,
pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
Saved in:
5
A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
Lee, Sang Gun
;
Yang, Chang-gyu
;
Lee, Sin-bok
;
Lee, Jae Beom
- In:
Service business
9
(
2015
)
3
,
pp. 567-586
Persistent link: https://www.econbiz.de/10011386441
Saved in:
6
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
7
The relationship between web quality and user satisfaction : the moderating effects of security and content
Natarajan, Vivek S.
;
Parayitam, Satyanarayana
;
Sharma, …
- In:
International journal of business excellence
5
(
2012
)
1/2
,
pp. 52-76
Persistent link: https://www.econbiz.de/10009425537
Saved in:
8
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
9
E-retailing by banks : e-service quality and its importance to customer satisfaction
Herington, Carmel
;
Weaven, Scott
- In:
European journal of marketing : EJM
43
(
2009
)
9/10
,
pp. 1220-1231
Persistent link: https://www.econbiz.de/10009525798
Saved in:
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