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subject:"Dienstleistungshandel"
~isPartOf:"The journal of services marketing"
~subject:"Economic growth"
~subject:"Relationship marketing"
~subject:"SME"
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Search: subject_exact:"Dienstleistungssektor"
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Dienstleistungshandel
Economic growth
Relationship marketing
SME
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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1
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Article
39
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39
Aufsatz in Zeitschrift
39
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English
39
Author
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Lin, Binshan
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Anderson, Sidney
1
Arnold, Danny R.
1
Barnes, Donald C.
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Bianchi, Constanza
1
Black, Hulda G.
1
Blocker, Christopher
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Chen, Sixing
1
Childers, Carla Y.
1
Chong, Alain Yee Loong
1
Cronin, J. J.
1
Curth, Susanne
1
Dagger, Tracey S.
1
David, Meredith E.
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Edvardsson, Bo
1
Gammoh, Bashar S.
1
Giang Hoang
1
Gottfridsson, Patrik
1
Grönroos, Christian
1
Guidice, Rebecca M.
1
Gustafsson, Anders
1
Hartline, Michael D.
1
Horan, Gillian
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jang, Sharon
1
Jarvis, Wade
1
Jouny-Rivier, Elodie
1
Kapitan, Sommer
1
Keh, Hean Tat
1
Kim, Young-Jin
1
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Published in...
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The journal of services marketing
The service industries journal
43
Journal of business research : JBR
32
Journal of service research : JSR
24
NBER working paper series
18
Journal of retailing and consumer services
17
Journal of service management
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
NBER Working Paper
13
Journal of service research
12
Service business
12
Working paper
11
Working paper / National Bureau of Economic Research, Inc.
10
International journal of services, economics and management
9
Journal of the Academy of Marketing Science
9
Policy research working paper : WPS
9
Structural change and economic dynamics : SC+ED
9
The journal of business & industrial marketing
9
The world economy : the leading journal on international economic relations
9
ADB economics working paper series
8
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Discussion paper series / Philippine Institute for Development Studies
7
International journal of production economics
7
Journal of service theory and practice
7
Managing service quality : MSQ ; an international journal
7
Working papers / ADB Institute
7
World Bank Policy Research Working Paper
7
Applied economics
6
Asian Development Bank Economics Working Paper Series
6
Business services in European economic growth
6
CESifo working papers
6
Eurasian geography and economics
6
Interaktionen im Dienstleistungsbereich
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality & reliability management
6
SpringerLink / Bücher
6
United Nations publication
6
Applied economics letters
5
Discussion paper / Centre for Economic Policy Research
5
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ECONIS (ZBW)
39
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
4
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
5
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
6
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
7
Viewpoint: a transformative view for small service firms in the new Latin American service marketplace
Bianchi, Constanza
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 482-488
Persistent link: https://www.econbiz.de/10013407544
Saved in:
8
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
9
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
10
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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