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subject:"Health care"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Consumer behaviour"
~subject:"E-commerce"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Consumer behaviour
E-commerce
Dienstleistungsqualität
52
Service quality
52
Customer satisfaction
28
Kundenzufriedenheit
28
Beziehungsmarketing
22
Relationship marketing
22
Konsumentenverhalten
21
Beschwerdemanagement
15
Complaint management
15
Customer service
10
Kundenservice
10
Dienstleistungssektor
9
Service industry
9
Service failure
6
Customer integration
5
Kundenintegration
5
Service recovery
5
Einzelhandel
4
Market research
4
Marktforschung
4
Retail trade
4
Salespeople
4
Verkaufspersonal
4
Dienstleistung
3
Emotion
3
Innovation
3
Marketing management
3
Marketing theory
3
Marketingmanagement
3
Marketingtheorie
3
New product development
3
Produktentwicklung
3
Satisfaction
3
Services
3
Anthropomorphism
2
Arbeitszufriedenheit
2
Betriebliche Wertschöpfung
2
Brand image
2
Brand transgression
2
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14
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2
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Article
24
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Article in journal
24
Aufsatz in Zeitschrift
24
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English
24
Author
All
Grégoire, Yany
2
Kumar, V.
2
Sesé, F. Javier
2
Avramidis, Panagiotis K.
1
Backhaus, Klaus
1
Baker, Julie
1
Berry, Leonard L.
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Biswas, Dipayan
1
Bitner, Mary Jo
1
Bolton, Ruth N.
1
Brocato, E. Deanne
1
Brown, Stephen Walter
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Ding, Ying
1
Dong, Beibei
1
Doorn, Jenny van
1
Eggert, Andreas
1
Folkes, Valerie S.
1
Foo, Maw Der
1
Gallan, Andrew S.
1
Gao, Lily
1
Ghadami, Fateme
1
Gustafsson, Anders
1
Haan, Evert de
1
Hogreve, Jens
1
Holthöwer, Jana
1
Jarvis, Cheryl Burke
1
Johnson, Allison R.
1
Keeling, Debbie Isobel
1
Keeling, Kathleen
1
Keh, Hean Tat
1
Laing, Angus
1
Laporte, Sandra
1
Larocque, Denis
1
Laufer, Daniel
1
Lee, Na Young
1
Lee, Yih Hwai
1
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Published in...
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
238
International journal of hospitality management
211
Journal of business research : JBR
128
The journal of services marketing
112
The service industries journal
82
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
73
Services marketing quarterly
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Health care management review : HCM review
55
Journal of service research : JSR
51
Cogent business & management
50
The TQM journal : the international review of organizational improvement
49
Service business
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of service management
41
Total quality management & business excellence
41
Journal of health organization and management
40
Quality management journal : QMJ
39
International journal of quality and service sciences
38
International journal of services and operations management
35
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
Health marketing quarterly
31
International journal of quality & reliability management
31
The international journal of bank marketing : IJBM
30
International journal of services, economics and management
29
Journal of air transport management
28
Psychology & marketing
28
Technological forecasting & social change : an international journal
28
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of internet commerce
25
Journal of retailing
25
Journal of strategic marketing
25
European journal of marketing : EJM
24
International journal of productivity and quality management : IJPQM
24
Journal of health economics
24
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ECONIS (ZBW)
24
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
5
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
6
Hey big spender! : a golden (color) atmospheric effect on tipping behavior
Lee, Na Young
;
Noble, Stephanie M.
;
Biswas, Dipayan
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 317-337
Persistent link: https://www.econbiz.de/10011844815
Saved in:
7
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
8
Pricing hybrid bundles by understanding the drivers of willingness to pay
Meyer, Jeffrey
;
Shankar, Venkatesh
;
Berry, Leonard L.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
3
,
pp. 497-515
Persistent link: https://www.econbiz.de/10011879704
Saved in:
9
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
10
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
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