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subject:"Health care"
~subject:"E-commerce"
~subject:"Indien"
~type_genre:"Fallstudie"
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Search: subject_exact:"Dienstleistungsqualität"
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Versorgungsforschung und Qualitätsmessung mit GKV-Routinedaten : die Belastbarkeit von Abrechnungsdaten der gesetzlichen Krankenversicherung für die wissenschaftliche Nutzung
Horenkamp-Sonntag, Dirk
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011609972
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2
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
3
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
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4
Managing participatory action research in a health-care service experiencing conflicts
Gozzoli, Caterina
;
Frascaroli, Daniela
- In:
Qualitative research in organizations and management : …
7
(
2012
)
3
,
pp. 275-289
Persistent link: https://www.econbiz.de/10009692774
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5
Mumbai's models of service excellence : what the city's dabbawalas can teach your company about quality
Thomke, Stefan H.
- In:
Harvard business review : HBR
90
(
2012
)
11
,
pp. 121-126
Persistent link: https://www.econbiz.de/10009665392
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6
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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7
Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
Saved in:
8
"We are not contractors" : professionalizing the interactive service work of NGOs in Rajasthan, India
O'Reilly, Kathleen
- In:
Economic geography
87
(
2011
)
2
,
pp. 207-226
Persistent link: https://www.econbiz.de/10009010101
Saved in:
9
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
10
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
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