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subject:"Innovation management"
~accessRights:"restricted"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
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Innovation management
Beziehungsmarketing
E-commerce
Relationship marketing
76
Dienstleistungsqualität
41
Service quality
41
Customer satisfaction
40
Kundenzufriedenheit
40
Consumer behaviour
38
Konsumentenverhalten
38
Customer integration
12
Kundenintegration
12
Lieferantenmanagement
11
Satisfaction
11
Supplier relationship management
11
Beschwerdemanagement
10
Complaint management
10
Customer participation
8
Social Web
8
Social web
8
Betriebliche Wertschöpfung
7
Confidence
7
Customer loyalty
7
Customer service
7
Customer value
7
Dienstleistungssektor
7
Emotion
7
Kundenservice
7
Kundenwert
7
Service industry
7
Value creation
7
Vertrauen
7
Einzelhandel
6
Retail trade
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
Loyalty
5
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4
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76
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76
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76
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1
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1
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English
76
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Le Nguyen Hau
5
Lee, Donhee
3
Pham Ngoc Thuy
3
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Tsai, Ching-Yi Daphne
2
Wu, Shih-Hao
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Centeno, Edgar
1
Chang, Hsin Hsin
1
Chen, Han
1
Chen, I. Fei
1
Chen, Ja-Shen
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yu Hsin
1
Chen, Yuan
1
Cheng, Lai-yu
1
Cheng, Min-Jhih
1
Cheng, Pei-chu
1
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Service business
Journal of business research : JBR
470
Journal of retailing and consumer services
466
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
95
Journal of strategic marketing
92
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
The service industries journal
75
The journal of product & brand management
74
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
62
Journal of service management
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Springer eBook Collection
40
Journal of marketing analytics : JMA
39
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ECONIS (ZBW)
76
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1
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
2
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
3
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
6
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
7
COVID-19 preventive measures and restaurant customers’ intention to dine out : the role of brand trust and perceived risk
Wei, Chunhao
;
Chen, Han
;
Lee, Yee Ming
- In:
Service business
16
(
2022
)
3
,
pp. 581-600
Persistent link: https://www.econbiz.de/10013459464
Saved in:
8
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
9
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
10
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
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