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subject:"Innovation management"
~person:"Prentice, Catherine"
~subject:"Customer integration"
~subject:"Customer loyalty"
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Innovation management
Customer integration
Customer loyalty
Beziehungsmarketing
30
Relationship marketing
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Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
19
Customer satisfaction
19
Konsumentenverhalten
19
Kundenzufriedenheit
19
Gambling
13
Glücksspiel
13
Customer engagement
8
Brand image
6
Brand management
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Fluggesellschaft
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Hotel industry
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customer loyalty
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Prentice, Catherine
Hollebeek, Linda D.
27
Reichwald, Ralf
16
Piller, Frank T.
15
Brodie, Roderick J.
12
Conduit, Jodie
11
Bruhn, Manfred
9
Jaakkola, Elina
9
Kumar, V.
9
Malthouse, Edward C.
8
Rather, Raouf Ahmad
8
Büttgen, Marion
7
Hajli, Nick
7
Herstatt, Cornelius
7
Johnson, Lester W.
7
Loureiro, Sandra Maria Correia
7
Rahman, Zillur
7
Schaarschmidt, Mario
7
Verhoef, Peter C.
7
Busser, James A.
6
Carlson, Jamie
6
Edvardsson, Bo
6
Harrigan, Paul
6
Islam, Jamid Ul
6
Kandampully, Jay
6
Khan, Imran
6
Le Nguyen Hau
6
Leckie, Civilai
6
Plewa, Carolin
6
Shulga, Lenna V.
6
Steinhoff, Fee
6
Ahn, Jiseon
5
Alexander, Matthew
5
Bilgihan, Anil
5
Clark, Moira K.
5
Enkel, Ellen
5
Füller, Johann
5
Gligor, David
5
Gupta, Ashish
5
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Journal of retailing and consumer services
6
Journal of business research : JBR
2
International journal of hospitality management
1
Services marketing quarterly
1
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ECONIS (ZBW)
10
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
5
Consumer-based approach to customer engagement : the case of luxury brands
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 325-332
Persistent link: https://www.econbiz.de/10011883220
Saved in:
6
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
7
Customer empowerment to co-create service designs and delivery : scale development and validation
Prentice, Catherine
;
Han, Xiao-Yun
;
Li, Yao-Qi
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
Saved in:
8
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
9
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
10
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
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