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subject:"Innovationsmanagement"
~isPartOf:"International journal of hospitality management"
~subject:"Customer integration"
~subject:"Firm performance"
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Search: subject_exact:"Customer orientation"
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Innovationsmanagement
Customer integration
Firm performance
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
164
Konsumentenverhalten
164
Customer satisfaction
137
Kundenzufriedenheit
137
Dienstleistungsqualität
117
Service quality
117
Hotel industry
86
Hotellerie
86
Gastronomie
65
Restaurant industry
65
Brand management
42
Markenführung
42
Emotion
36
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
Satisfaction
23
USA
22
United States
22
Loyalty
21
Arbeitsverhalten
20
Confidence
20
Kundenintegration
20
Vertrauen
20
Work behaviour
20
Tourism employees
19
Tourismusberufe
19
Customer value
18
Kundenwert
18
Arbeitszufriedenheit
16
Hospitality industry
16
Job satisfaction
16
Brand
15
Gastgewerbe
15
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29
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English
29
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Im, Jinyoung
3
Ahn, Jiseon
2
Assaf, A. Georges
2
Back, Ki-Joon
2
Busser, James A.
2
Josiassen, Alexander
2
Qu, Hailin
2
Shulga, Lenna V.
2
Wu, Shwu-ing
2
Arana, German
1
Bai, Billy
1
Balaji, M. S.
1
Beck, Jeffrey A.
1
Boiral, Olivier
1
Brunner-Sperdin, Alexandra
1
Chen, Jui-ho
1
Cheng, Bao
1
Choi, Hyeyoon
1
Cvelbar, Ljubica Knezevic
1
Cvelbar, Ljubica Knežević
1
DiPietro, Robin B.
1
Dong, Yun
1
Fakhreddin, Farbod
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Gregory, Amy M.
1
Grissemann, Ursula
1
Guo, Gongxing
1
Heras-Saizarbitoria, Iñaki
1
Hodari, Demian
1
Jha, Subhash
1
Jiang, Ting
1
Jiang, Yangyang
1
Jin, Dan
1
Kandampully, Jay
1
Kim, Kawon Kathy
1
Le, Angelina Nhat Hanh
1
Lee, Choong-Ki
1
Lee, Seoki
1
Lelo de Larrea, Gabriela
1
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International journal of hospitality management
Journal of business research : JBR
121
Industrial marketing management : the international journal for industrial and high-tech firms
81
Journal of retailing and consumer services
61
The journal of business & industrial marketing
40
The journal of services marketing
32
Journal of strategic marketing
29
Journal of service management
28
SpringerLink / Bücher
28
Journal of the Academy of Marketing Science
24
The service industries journal
24
Journal of service research : JSR
17
Journal of marketing management : MM
16
Service business
16
The journal of product & brand management
16
Marketing intelligence & planning
15
Customer engagement : contemporary issues and challenges
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
Journal of open innovation : technology, market, and complexity
14
Cogent business & management
13
Journal of marketing
13
Journal of service research
13
Handbook of research on customer engagement
12
International journal of innovation management
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Tourism management : research, policies, practice
12
International journal of electronic customer relationship management : IJECRM
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Services marketing quarterly
11
Gabler Edition Wissenschaft
10
International journal of contemporary hospitality management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of hospitality marketing & management
10
Technological forecasting & social change : an international journal
10
Business horizons
9
Economic research
9
European journal of marketing
9
International journal of production economics
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of marketing management : JMM ; journal of the Academy of Marketing
9
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ECONIS (ZBW)
29
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1
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
2
Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
3
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
4
Developing creative service ideas through hotel customer engagement for open innovation : focused on empowerment and motivation processes
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266279
Saved in:
5
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
6
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
7
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
8
Linking servicescape and customer engagement : an investigation in the hotel context
Li, Shuhao
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495109
Saved in:
9
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
10
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
Le, Angelina Nhat Hanh
;
Nguyen Huu Khoi
;
Nguyen Dong Phong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013328004
Saved in:
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