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subject:"Kundenzufriedenheit"
~isPartOf:"Arbeitspapiere der FOM"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Emotion"
~subject:"Germany"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Emotion
Germany
Verkaufspersonal
Sales behaviour
13
Verkaufsverhalten
13
Salespeople
9
USA
3
United States
3
Consumer behaviour
2
Einkaufsverhalten
2
Einzelhandel
2
Konsumentenverhalten
2
Retail trade
2
Shopping behaviour
2
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Asymmetric information
1
Asymmetrische Information
1
B-to-B-Marketing
1
Betriebsklima
1
Brand
1
Business-to-business marketing
1
Confidence
1
Customer satisfaction
1
Deutschland
1
Dienstleistung
1
Employee retention
1
Food retailing
1
Homo Oeconomicus
1
Homo economicus
1
Job performance
1
Job satisfaction
1
Ladengeschäft
1
Lebensmitteleinzelhandel
1
Markenartikel
1
Marketing management
1
Marketingmanagement
1
Mitarbeiterbindung
1
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9
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9
Arbeitspapier
1
Graue Literatur
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Non-commercial literature
1
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English
9
German
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Alhouti, Sarah
2
Davis, Lenita
2
Hochstein, Bryan W.
2
Arndt, Aaron D.
1
Beatty, Sharon E.
1
Bonney, Leff
1
Bush, Victoria D.
1
Butler, Timothy D.
1
Chang, Woojung
1
Cho, Yoon-Na
1
Clark, Melissa
1
Elliott, Michael T.
1
Friend, Scott B.
1
Fu, Frank Q.
1
Galloway, Chris
1
Gillespie, Erin Adamson
1
Gillison, Stephanie T.
1
Göke, Michael
1
Hamwi, G. Alexander
1
Hill, Katerina E.
1
Johnson, Catherine M.
1
Karande, Kiran
1
Lilly, Bryan
1
Mano, Haim
1
Northington, William Magnus
1
Park, Jungkun
1
Rutherford, Brian N.
1
Stanley, Sarah M.
1
Tao, Kungpo
1
Yang, Lifeng
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Arbeitspapiere der FOM
Journal of marketing theory and practice
SpringerLink / Bücher
6
Journal of marketing theory and practice : JMTP
5
Psychology & marketing
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing and consumer services
2
The journal of personal selling & sales management : JPSSM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
Academy of Management journal : AMJ
1
Arbeitspapiere zum Tätigkeitsfeld Risikomanagement und Versicherung
1
Betriebswirtschaftliche Diskussionsbeiträge
1
Business Guides on the Go
1
CESifo Working Paper Series
1
CESifo working papers
1
Die Bank
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
Discussion paper / Centre for Economic Policy Research
1
Discussion paper series / IZA
1
Edition Verkaufsmanagement aktuell
1
European journal of marketing : EJM
1
Forum Marketing
1
Frontiers of business research in China : selected publications from Chinese universities
1
Gabler Edition Wissenschaft
1
Gabler Research / Forum Marketing
1
Gabler Research / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung, Universität Mannheim
1
Gabler Rresearch
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
IZA Discussion Paper
1
International journal of hospitality management
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of retailing
1
Journal of targeting, measurement and analysis for marketing
1
Mannheimer Beiträge zur Betriebswirtschaftslehre
1
Marketing : ZFP ; journal of research and management
1
Reihe: Versicherungswirtschaft
1
Schriften aus dem Institut für Angewandte Wirtschaftswissenschaften, Kooperations- und Weiterbildungspartner der Hochschule Niederrhein
1
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ECONIS (ZBW)
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1
The role of affective brand commitment on sales effort
Fu, Frank Q.
;
Elliott, Michael T.
;
Mano, Haim
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
3
,
pp. 257-273
Persistent link: https://www.econbiz.de/10011738267
Saved in:
2
The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na
;
Rutherford, Brian N.
;
Friend, Scott B.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011654472
Saved in:
3
Incorporating a counterproductive work behavior perspective into the salesperson deviance literature : intentionally harmful acts and motivations for sales deviance
Hochstein, Bryan W.
;
Lilly, Bryan
;
Stanley, Sarah M.
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011654490
Saved in:
4
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
5
Employees' emotional reactions to customer deal requests
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 147-165
Persistent link: https://www.econbiz.de/10011489599
Saved in:
6
The thin line between love and hate of attention : the customer shopping experience
Alhouti, Sarah
;
Gillespie, Erin Adamson
;
Chang, Woojung
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 415-433
Persistent link: https://www.econbiz.de/10011340222
Saved in:
7
The ambivalent consumer : a sequential investigation of response amplification in buyer-seller encounters
Bush, Victoria D.
;
Yang, Lifeng
;
Hill, Katerina E.
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 402-414
Persistent link: https://www.econbiz.de/10011340223
Saved in:
8
Positive and negative social reactions to salesperson deviance
Hochstein, Bryan W.
;
Bonney, Leff
;
Clark, Melissa
- In:
Journal of marketing theory and practice
23
(
2015
)
3
,
pp. 303-320
Persistent link: https://www.econbiz.de/10011312658
Saved in:
9
Unwanted pursuit behavior : understanding salespeople's desire to pursue and desire to avoid customers
Alhouti, Sarah
;
Butler, Timothy D.
;
Johnson, Catherine M.
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10010510252
Saved in:
10
Homo oeconomicus im Hörsaal : die Rationalität studentischer Nebengespräche in Lehrveranstaltungen
Göke, Michael
-
2008
Persistent link: https://www.econbiz.de/10009755196
Saved in:
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