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subject:"Kundenzufriedenheit"
~person:"Al-Refaie, Abbas"
~person:"Albuquerque, André Philippi Gonzaga de"
~person:"Cudney, Elizabeth A."
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Kundenzufriedenheit
Quality management
41
Qualitätsmanagement
41
Dienstleistungsqualität
12
Service quality
12
Lean Management
11
Lean management
11
Six Sigma
11
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Lean production
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Lean
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quality
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Al-Refaie, Abbas
Albuquerque, André Philippi Gonzaga de
Cudney, Elizabeth A.
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
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Satapathy, Suchismita
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Suchánek, Petr
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Talib, Faisal
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Tontini, Gerson
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Yi, Youjae
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Álvarez-García, José
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Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Amat-Lefort, Natalia
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Amritesh
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Anil, Anu P.
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Antony, Jiju
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Total quality management & business excellence
3
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of productivity and quality management : IJPQM
1
The TQM journal : the international review of organizational improvement
1
Tourism review
1
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ECONIS (ZBW)
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1
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
2
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
3
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
4
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
5
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
6
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
7
The effects of quality management practices on customer satisfaction and innovation : perspective from Jordan
Al-Refaie, Abbas
;
Ghnaimat, Ola
;
Ko, Johng-hwan
- In:
International journal of productivity and quality …
8
(
2011
)
4
,
pp. 398-415
Persistent link: https://www.econbiz.de/10009376070
Saved in:
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