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subject:"Kundenzufriedenheit"
~person:"Al-Refaie, Abbas"
~person:"Albuquerque, André Philippi Gonzaga de"
~person:"Dabestani, Reza"
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Kundenzufriedenheit
Quality management
11
Qualitätsmanagement
11
Customer satisfaction
7
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
total quality management
4
Performance measurement
3
Performance-Messung
3
TQM
3
Business process management
2
Data envelopment analysis
2
Data-Envelopment-Analyse
2
Erfolgsfaktor
2
Firm performance
2
Hotel industry
2
Hotellerie
2
Jordan
2
Jordanien
2
Prozessmanagement
2
SEM
2
Structural equation model
2
Strukturgleichungsmodell
2
Success factor
2
Unternehmenserfolg
2
clustering
2
critical success factors
2
soft factors
2
Air transport
1
Airline
1
Airlines
1
Bank
1
CRM/e-CRM
1
CSFs
1
Data envelopment analysis (DEA)
1
Durchführbarkeitsstudie
1
Einführung
1
Entropie
1
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7
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English
7
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Al-Refaie, Abbas
Albuquerque, André Philippi Gonzaga de
Dabestani, Reza
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
Antony, Jiju
2
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International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of management concepts and philosophy : IJMCP
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism review
1
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ECONIS (ZBW)
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1
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
2
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
3
Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus
Gavareshki, Mohammad Hosein Karimi
;
Dabestani, Reza
; …
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 103-116
Persistent link: https://www.econbiz.de/10012105427
Saved in:
4
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
5
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
6
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
7
The effects of quality management practices on customer satisfaction and innovation : perspective from Jordan
Al-Refaie, Abbas
;
Ghnaimat, Ola
;
Ko, Johng-hwan
- In:
International journal of productivity and quality …
8
(
2011
)
4
,
pp. 398-415
Persistent link: https://www.econbiz.de/10009376070
Saved in:
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