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subject:"Kundenzufriedenheit"
~person:"Albuquerque, André Philippi Gonzaga de"
~person:"Park, Sang-June"
~subject:"Health care"
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Kundenzufriedenheit
Health care
Customer satisfaction
6
Dienstleistungsqualität
6
Quality management
6
Qualitätsmanagement
6
Service quality
6
Measurement
3
Messung
3
Performance measurement
3
Performance-Messung
3
service quality
3
Beziehungsmarketing
2
Relationship marketing
2
SERVPERF
2
SERVQUAL
2
expectation
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performance
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Air transport
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Airline
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Airlines
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Fluggesellschaft
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Gesundheitsversorgung
1
Gesundheitswesen
1
Health care system
1
Hospital
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Kano model
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Krankenhaus
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Luftverkehr
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Patienten
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Patients
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Quality in services
1
Satisfaction and dissatisfaction indices
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Tourism
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Tourism industry
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Tourismus
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clustering
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customer heterogeneity
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disconfirmation
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Albuquerque, André Philippi Gonzaga de
Park, Sang-June
Antony, Jiju
11
Shahin, Arash
9
Rahman, Zillur
8
Talib, Faisal
8
Bhat, Shreeranga
7
Cudney, Elizabeth A.
7
McFadden, Kathleen L.
7
McAlearney, Ann Scheck
6
Azam, Mohammed
5
Dranove, David
5
Dwivedi, Yogesh Kumar
5
Gijo, E. V.
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
5
Boyer, Kenneth K.
4
Chandrasekaran, Aravind
4
Fredendall, Lawrence D.
4
Gardner, John W.
4
Garman, Andrew N.
4
Gowen, Charles, III.
4
Gremyr, Ida
4
Johnson, Dana M.
4
Kessler, Daniel P.
4
Li, Jun
4
McClellan, Mark B.
4
Robbins, Julie
4
Russell, Roberta S.
4
Satterthwaite, Mark
4
Senot, Claire
4
Siciliani, Luigi
4
Amin, Samia
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chakraborty, Subhajit
3
Chen, Shun-Hsing
3
Chin, Kwai Sang
3
Choi, Beom Joon
3
Dabestani, Reza
3
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Total quality management & business excellence
4
The service industries journal
1
Tourism review
1
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ECONIS (ZBW)
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1
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
2
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
4
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
5
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
6
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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