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subject:"Kundenzufriedenheit"
~source:"econis"
~subject:"Emotion"
~subject:"Germany"
~subject:"Verkaufspersonal"
~type:"article"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Emotion
Germany
Verkaufspersonal
Sales behaviour
95
Verkaufsverhalten
95
Salespeople
32
Consumer behaviour
18
Konsumentenverhalten
18
USA
17
United States
17
Selling
13
Verkauf
13
Customer satisfaction
9
Beziehungsmarketing
7
Relationship marketing
7
Customer service
5
Deutschland
5
Dienstleistungsqualität
5
Einzelhandel
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Kundenservice
5
Retail trade
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Service quality
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B-to-B-Marketing
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Brand
4
Business-to-business marketing
4
Communication
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Corporate culture
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Kaufentscheidung
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Kommunikation
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Markenartikel
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Preismanagement
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Pricing strategy
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Purchase decision
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Unternehmenskultur
4
Arbeitsgestaltung
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Arbeitsverhalten
3
Arbeitszufriedenheit
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China
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37
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Alhouti, Sarah
2
Arndt, Aaron D.
2
Davis, Lenita
2
Ferrell, Odies C.
2
Hamwi, G. Alexander
2
Hochstein, Bryan W.
2
Rutherford, Brian N.
2
Alavi, Sascha
1
Anthony, Christina I.
1
Barksdale, Hiram C.
1
Bath, Jatinderpreet Kaur
1
Bawa, Anupam
1
Beatty, Sharon E.
1
Beuk, Frederik
1
Blickle, Gerhard
1
Bonney, Leff
1
Borgh, Michel van der
1
Boukis, Achilleas
1
Bouzdine-Chameeva, Tatiana
1
Bradford, Kevin Duane
1
Brand, Kathrin
1
Brown, Gene
1
Brudvig, Susan
1
Bush, Victoria
1
Bush, Victoria D.
1
Butler, Timothy D.
1
Chakrabarty, Subhra
1
Chang, Woojung
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Cho, Yoon-Na
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Clark, Melissa
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Clark, Ronald A.
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Dolinski, Dariusz
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Dörfer, Sabrina
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Elliott, Michael T.
1
Evans, Kenneth R.
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Journal of marketing theory and practice
9
Journal of marketing theory and practice : JMTP
5
Psychology & marketing
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing and consumer services
2
The journal of personal selling & sales management : JPSSM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
Academy of Management journal : AMJ
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
European journal of marketing : EJM
1
Frontiers of business research in China : selected publications from Chinese universities
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of hospitality management
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of retailing
1
Journal of targeting, measurement and analysis for marketing
1
Marketing : ZFP ; journal of research and management
1
Stakeholder im Fokus : Management-Ansätze für Messeveranstalter
1
The SAGE handbook of marketing ethics
1
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ECONIS (ZBW)
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1
The roles of consumer entitlement, persuasion knowledge, and perceived product knowledge on perceptions of sales pressure
Zboja, James J.
;
Brudvig, Susan
;
Laird, Mary Dana
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
4
,
pp. 435-447
Persistent link: https://www.econbiz.de/10012607669
Saved in:
2
The sales ethics subculture
Marshall, Greg W.
;
Ferrell, Odies C.
;
Bush, Victoria
; …
- In:
The SAGE handbook of marketing ethics
,
(pp. 457-473)
.
2021
Persistent link: https://www.econbiz.de/10012306638
Saved in:
3
Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
Saved in:
4
An examination of pro-stakeholder unethical behavior in the sales ethics subculture
Merkle, Adam C.
;
Hair, Joseph F.
;
Ferrell, Odies C.
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 418-435
Persistent link: https://www.econbiz.de/10012483478
Saved in:
5
Who do I look at? : mutual gaze in triadic sales encounters
Arndt, Aaron D.
;
Khoshghadam, Leila
;
Evans, Kenneth R.
- In:
Journal of business research : JBR
111
(
2020
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012237782
Saved in:
6
Conceptualizing and measuring perceived service complexity
Kostopoulos, Ioannis
;
Boukis, Achilleas
;
Lodorfos, George
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
1
,
pp. 38-54
Persistent link: https://www.econbiz.de/10012181607
Saved in:
7
Harnessing internal support to enhance customer relationships : the role of networking, helping, and allocentrism
Bradford, Kevin Duane
;
Liu, Yongmei
;
Shi, Yuying
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 140-158
Persistent link: https://www.econbiz.de/10012181613
Saved in:
8
Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus
- In:
Stakeholder im Fokus : Management-Ansätze für …
,
(pp. 219-256)
.
2017
Persistent link: https://www.econbiz.de/10011614375
Saved in:
9
The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na
;
Rutherford, Brian N.
;
Friend, Scott B.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011654472
Saved in:
10
Incorporating a counterproductive work behavior perspective into the salesperson deviance literature : intentionally harmful acts and motivations for sales deviance
Hochstein, Bryan W.
;
Lilly, Bryan
;
Stanley, Sarah M.
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011654490
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