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subject:"Kundenzufriedenheit"
~subject:"Consumer behaviour"
~subject:"Verkaufspersonal"
~type:"article"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Consumer behaviour
Verkaufspersonal
Sales behaviour
95
Verkaufsverhalten
95
Salespeople
32
Konsumentenverhalten
18
USA
17
United States
17
Selling
13
Verkauf
13
Customer satisfaction
9
Beziehungsmarketing
7
Relationship marketing
7
Customer service
5
Deutschland
5
Dienstleistungsqualität
5
Einzelhandel
5
Germany
5
Kundenservice
5
Retail trade
5
Service quality
5
B-to-B-Marketing
4
Brand
4
Business-to-business marketing
4
Communication
4
Corporate culture
4
Emotion
4
Experiment
4
Kaufentscheidung
4
Kommunikation
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Unternehmenskultur
4
Arbeitsgestaltung
3
Arbeitsverhalten
3
Arbeitszufriedenheit
3
China
3
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15
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Book / Working Paper
36
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Article in journal
44
Aufsatz in Zeitschrift
44
Aufsatz im Buch
5
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5
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English
45
German
4
Author
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Alhouti, Sarah
2
Arndt, Aaron D.
2
Davis, Lenita
2
Ferrell, Odies C.
2
Hamwi, G. Alexander
2
Hochstein, Bryan W.
2
Rutherford, Brian N.
2
Alavi, Sascha
1
Allon, Gad
1
Anthony, Christina I.
1
Barksdale, Hiram C.
1
Bashir, Nadia Y.
1
Bassamboo, Achal
1
Bath, Jatinderpreet Kaur
1
Bawa, Anupam
1
Beatty, Sharon E.
1
Beuk, Frederik
1
Blickle, Gerhard
1
Bonney, Leff
1
Borgh, Michel van der
1
Boukis, Achilleas
1
Bouzdine-Chameeva, Tatiana
1
Bradford, Kevin Duane
1
Brand, Kathrin
1
Brown, Gene
1
Brudvig, Susan
1
Bush, Victoria
1
Bush, Victoria D.
1
Butler, Timothy D.
1
Chakrabarty, Subhra
1
Chang, Woojung
1
Cho, Yoon-Na
1
Clark, Melissa
1
Clark, Ronald A.
1
Cocco, John
1
Cowley, Elizabeth
1
Curran, James M.
1
Dahl, Darren W.
1
DeShields, Oscar W.
1
Dolinski, Dariusz
1
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Journal of marketing theory and practice
9
Journal of marketing theory and practice : JMTP
5
Psychology & marketing
5
European journal of marketing : EJM
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
The journal of personal selling & sales management : JPSSM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
Academy of Management journal : AMJ
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
American economic journal : a journal of the American Economic Association
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
Facetten des Konsumenten- und Käuferverhaltens in Theorie und Praxis
1
Frontiers of business research in China : selected publications from Chinese universities
1
International journal of hospitality management
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Journal of targeting, measurement and analysis for marketing
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing : ZFP ; journal of research and management
1
Marketing intelligence & planning
1
Stakeholder im Fokus : Management-Ansätze für Messeveranstalter
1
The SAGE handbook of marketing ethics
1
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ECONIS (ZBW)
49
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1
The roles of consumer entitlement, persuasion knowledge, and perceived product knowledge on perceptions of sales pressure
Zboja, James J.
;
Brudvig, Susan
;
Laird, Mary Dana
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
4
,
pp. 435-447
Persistent link: https://www.econbiz.de/10012607669
Saved in:
2
The sales ethics subculture
Marshall, Greg W.
;
Ferrell, Odies C.
;
Bush, Victoria
; …
- In:
The SAGE handbook of marketing ethics
,
(pp. 457-473)
.
2021
Persistent link: https://www.econbiz.de/10012306638
Saved in:
3
Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
Saved in:
4
An examination of pro-stakeholder unethical behavior in the sales ethics subculture
Merkle, Adam C.
;
Hair, Joseph F.
;
Ferrell, Odies C.
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 418-435
Persistent link: https://www.econbiz.de/10012483478
Saved in:
5
Who do I look at? : mutual gaze in triadic sales encounters
Arndt, Aaron D.
;
Khoshghadam, Leila
;
Evans, Kenneth R.
- In:
Journal of business research : JBR
111
(
2020
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012237782
Saved in:
6
A wearable sales assistant : capturing dynamic nonverbal communication behaviors using sensor technology
Pauser, Sandra
;
Wagner, Udo
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
1
,
pp. 13-25
Persistent link: https://www.econbiz.de/10012016695
Saved in:
7
Conceptualizing and measuring perceived service complexity
Kostopoulos, Ioannis
;
Boukis, Achilleas
;
Lodorfos, George
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
1
,
pp. 38-54
Persistent link: https://www.econbiz.de/10012181607
Saved in:
8
Harnessing internal support to enhance customer relationships : the role of networking, helping, and allocentrism
Bradford, Kevin Duane
;
Liu, Yongmei
;
Shi, Yuying
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 140-158
Persistent link: https://www.econbiz.de/10012181613
Saved in:
9
Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus
- In:
Stakeholder im Fokus : Management-Ansätze für …
,
(pp. 219-256)
.
2017
Persistent link: https://www.econbiz.de/10011614375
Saved in:
10
The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na
;
Rutherford, Brian N.
;
Friend, Scott B.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011654472
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