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subject:"Produktqualität"
~person:"De Giovanni, Pietro"
~person:"Gotzamani, Katerina"
~person:"Gremyr, Ida"
~subject:"Dienstleistungsqualität"
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Produktqualität
Dienstleistungsqualität
Quality management
38
Qualitätsmanagement
38
Service quality
11
Standardisierung
6
Standardization
6
Greece
5
Griechenland
5
Product quality
5
quality management
5
Business process management
4
Prozessmanagement
4
AHP approach
3
AHP-Verfahren
3
Betriebliche Wertschöpfung
3
Einführung
3
Hospital
3
ISO 9001
3
Implementation
3
KMU
3
Krankenhaus
3
Lean Production
3
Lean production
3
SME
3
Schweden
3
Sweden
3
Theorie
3
Theory
3
Value creation
3
Absorption
2
Bibliometrics
2
Bibliometrie
2
Customer integration
2
Customer satisfaction
2
Delphi study
2
Delphi technique
2
Delphi-Methode
2
Ernährungsindustrie
2
Excellence models
2
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14
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13
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13
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1
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1
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English
15
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De Giovanni, Pietro
Gotzamani, Katerina
Gremyr, Ida
Bruhn, Manfred
32
Shahin, Arash
17
Antony, Jiju
13
Prybutok, Victor R.
13
Talib, Faisal
13
Rahman, Zillur
12
Cudney, Elizabeth A.
10
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Chen, Kuen-Suan
8
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Tarí, Juan José
8
Witell, Lars
8
Dahlgaard, Jens Jörn
7
He, Zhen
7
Pecht, Michael
7
Chang, Tsang-Chuan
6
Chen, Jing
6
Dwivedi, Yogesh Kumar
6
He, Yihai
6
Medeiros, Denise Dumke de
6
Parast, Mahour Mellat
6
Prybutok, Victor
6
Rust, Roland T.
6
Siciliani, Luigi
6
Abowd, John M.
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Cheng, Ching-Chan
5
Franceschini, Fiorenzo
5
Gandhi, Surjit Kumar
5
Gowen, Charles, III.
5
Grossman, Gene M.
5
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European journal of operational research : EJOR
3
Total quality management & business excellence
2
Annals of operations research ; volume 289, number 2 (June 2020)
1
Benchmarking : an international journal ; BIJ
1
International journal of operations & production management
1
International journal of quality & reliability management
1
Journal of health organization and management
1
Journal of retailing and consumer services
1
Les cahiers du GERAD
1
Omega : the international journal of management science
1
Supply chain management : an international journal
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
15
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1
Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida
;
Birch-Jensen, Andrea
;
Kumar, Maneesh
; …
- In:
International journal of operations & production management
42
(
2022
)
13
,
pp. 218-242
Persistent link: https://www.econbiz.de/10013531152
Saved in:
2
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
3
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
4
A survey of dynamic models of product quality
De Giovanni, Pietro
;
Zaccour, Georges
-
2021
Persistent link: https://www.econbiz.de/10012939421
Saved in:
5
A survey of dynamic models of product quality
De Giovanni, Pietro
;
Zaccour, Georges
- In:
European journal of operational research : EJOR
307
(
2023
)
3
,
pp. 991-1007
Persistent link: https://www.econbiz.de/10014282933
Saved in:
6
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
7
Technology and service investments in the presence of feature fatigue and word-of-mouth
Vessal, Sara Rezaee
;
De Giovanni, Pietro
;
Hassanzadeh, …
- In:
European journal of operational research : EJOR
301
(
2022
)
3
,
pp. 923-941
Persistent link: https://www.econbiz.de/10013267798
Saved in:
8
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
9
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
10
An optimal control model with defective products and goodwill damages
De Giovanni, Pietro
-
2020
Persistent link: https://www.econbiz.de/10012243031
Saved in:
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