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subject:"Qualitätsmanagement"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Quality management"
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Search: subject_exact:"Qualitätswirtschaft"
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Qualitätsmanagement
Customer satisfaction
Quality management
Dienstleistungsqualität
25
Service quality
25
Firm performance
20
Unternehmenserfolg
20
Hotel industry
16
Hotellerie
16
Kundenzufriedenheit
14
Standardisierung
10
Standardization
10
Lieferkette
9
Product quality
9
Produktqualität
9
Supply chain
9
Beziehungsmarketing
8
Performance measurement
8
Performance-Messung
8
Relationship marketing
8
Environmental management
7
Gastgewerbe
7
Hospitality industry
7
Lean Management
7
Lean Production
7
Lean management
7
Lean production
7
Umweltmanagement
7
Business process management
6
Consumer behaviour
6
Human Resource Management
6
Konsumentenverhalten
6
Personalmanagement
6
Prozessmanagement
6
Continuous improvement
5
Employee suggestion system
5
Gastronomie
5
Hospital
5
Krankenhaus
5
Process improvement
5
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39
Type of publication
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Article
88
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Article in journal
88
Aufsatz in Zeitschrift
88
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
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English
88
Author
All
Pereira-Moliner, Jorge
3
Bernardo, Merce
2
Eriksson, Henrik
2
Gomes, Paulo J.
2
Han, Heesup
2
Lee, Jin-soo
2
Molina Azorín, José Francisco
2
Tarí, Juan José
2
Wong, IpKin Anthony
2
Ahaus, Kees
1
Ai, Jin
1
Alonso-Almeida, María del Mar
1
Anderson, Sidney
1
Angell, Linda C.
1
Arana, German
1
Ariza-Montes, Antonio
1
Aspelund, Arild
1
Back, Ki-Joon
1
Baird, Kevin
1
Barrales-Molina, Vanesa
1
Benavides Velasco, Carlos A.
1
Benavides-Chicón, Carlos Guillermo
1
Bendell, Tony
1
Bergquist, Bjarne
1
Bizjak, Boštjan
1
Blok, Carolien de
1
Boer, Harry
1
Boiral, Olivier
1
Boscari, Stefania
1
Boulter, Louise
1
Brandon-Jones, Alistair
1
Braunscheidel, Michael J.
1
Braziotis, Christos
1
Brennan, Louis
1
Brown, Steve
1
Bustinza Sánchez, Óscar F.
1
Calvo-Mora, Arturo
1
Cantrell, R. Stephen
1
Cappa, Francesco
1
Caroli, Matteo
1
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International journal of hospitality management
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
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1
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
Should the EFQM excellence model be adapted for specific industries? : a restaurant sector example
Liu, Yung-Lun
;
Ko, Pen-Fa
;
Chiang, Jui-Te
;
Shyr, Wen-Jye
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425083
Saved in:
5
Developing ambidexterity through quality management and their effects on performance
Pertusa-Ortega, Eva M.
;
Tarí, Juan José
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
Saved in:
6
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
7
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
Saved in:
8
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
9
How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge
;
Molina Azorín, José Francisco
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
Saved in:
10
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
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