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subject:"Quality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"USA"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Quality function deployment"
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Quality management
USA
Qualitätsmanagement
58
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
21
Kundenzufriedenheit
21
Hotel industry
17
Hotellerie
17
Beziehungsmarketing
12
Relationship marketing
12
Firm performance
11
Unternehmenserfolg
11
Product quality
9
Produktqualität
9
Spain
8
Spanien
8
Consumer behaviour
7
Dienstleistungssektor
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Gastgewerbe
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Hospitality industry
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Konsumentenverhalten
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Performance measurement
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Performance-Messung
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Service industry
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Gastronomie
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Hospital
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Krankenhaus
5
Restaurant industry
5
Measurement
4
Messung
4
Standardisierung
4
Standardization
4
Taiwan
4
service quality
4
Beschwerdemanagement
3
Complaint management
3
Customer service
3
Environmental management
3
Innovation
3
Kundenservice
3
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58
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Aufsatz in Zeitschrift
Article in journal
58
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2
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English
58
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Tarí, Juan José
4
Pereira-Moliner, Jorge
3
Chen, Li-Fei
2
Han, Heesup
2
Lee, Jin-soo
2
Molina Azorín, José Francisco
2
Su, Chao-Ton
2
Wong, IpKin Anthony
2
Ai, Jin
1
Akamavi, Raphaël K.
1
Alonso, Mar
1
Alonso-Almeida, María del Mar
1
Anderson, Sidney T.
1
Arana, German
1
Araújo, Claudia Affonso Silva
1
Ariza-Montes, Antonio
1
Audretsch, David B.
1
Augustyn, Marcjanna M.
1
Back, Ki-Joon
1
Baek, Unji
1
Balbastre-Benavent, Francisco
1
Benavides Velasco, Carlos A.
1
Benavides-Chicón, Carlos Guillermo
1
Bizjak, Boštjan
1
Boiral, Olivier
1
Bossink, Bart
1
Canet-Giner, M. Teresa
1
Cappa, Francesco
1
Caroli, Matteo
1
Casadesús, Martí
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Chang, Hsin Hsin
1
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1
Chen, Cheng-Ta
1
Chen, Cheng-ta
1
Chen, Chiang-Ming
1
Chen, Hsi-Tien
1
Chen, Jih-kuang
1
Chen, Kuan-yu
1
Chen, Shiu-chun
1
Chen, Szu-Chi
1
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International journal of hospitality management
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
415
International journal of quality & reliability management
395
International journal of production research
353
Total quality management & business excellence
244
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
173
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
International journal of business excellence : IJBEX
30
International journal of services and operations management : IJSOM
29
Production and operations management : an international journal of the Production and Operations Management Society
29
International journal of business information systems : IJBIS
28
Journal of business research : JBR
28
Benchmarking : an international journal
26
International journal of product development : IJPD
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
58
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1
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
3
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
4
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
5
Should the EFQM excellence model be adapted for specific industries? : a restaurant sector example
Liu, Yung-Lun
;
Ko, Pen-Fa
;
Chiang, Jui-Te
;
Shyr, Wen-Jye
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425083
Saved in:
6
Developing ambidexterity through quality management and their effects on performance
Pertusa-Ortega, Eva M.
;
Tarí, Juan José
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
Saved in:
7
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
8
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
Saved in:
9
Competing models of quality management and financial performance improvement
Augustyn, Marcjanna M.
;
Elshaer, Ibrahim A.
;
Akamavi, …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 803-831
Persistent link: https://www.econbiz.de/10012623975
Saved in:
10
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
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