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subject:"Service quality"
~isPartOf:"Health marketing quarterly"
~subject:"Pflegeberufe"
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Service quality
Pflegeberufe
Hospital
49
Krankenhaus
49
Gesundheitsversorgung
24
Health care
24
Dienstleistungsqualität
23
Customer satisfaction
17
Kundenzufriedenheit
17
Patienten
16
Patients
16
USA
13
United States
13
patient satisfaction
8
Social Web
7
Social web
7
Consumer behaviour
6
Gesundheitswesen
6
Health care system
6
Hospital financing
6
Konsumentenverhalten
6
Krankenhausfinanzierung
6
Beziehungsmarketing
4
Brand management
4
Hospital costs
4
Krankenhauskosten
4
Markenführung
4
Physicians
4
Relationship marketing
4
social media
4
Ärzte
4
Internet marketing
3
Nursing profession
3
Online-Marketing
3
Performance measurement
3
Performance-Messung
3
Advertising
2
Arzthonorar
2
Basisgesundheitsversorgung
2
Communication
2
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English
23
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Chinta, Ravi
3
Akbolat, Mahmut
1
AlOmari, Firas
1
Amarat, Mustafa
1
Babakus, Emin
1
Bathula, Hanoku
1
Bizjak-Mikic, M.
1
Bogomolova, Svetlana
1
Burns, David J.
1
Chahal, Hardeep
1
Chakraborty, Subhajit
1
Church, E. Mitchell
1
Claiborne Dunagan, W.
1
Crane, Frederick G.
1
Crane, Jacquelyn
1
Davenport, Polly J.
1
Deng, Yihao
1
Diana, Mark L.
1
Dietrich, Martin
1
Dunn, S. P.
1
Fiedler, Anne
1
Ford, Eric W.
1
Ford, Lori
1
Grant, Cori Cohen
1
Harrison, Kristina
1
Hegji, Charles E.
1
Hernandez, S. Robert
1
Huerta, Timothy R.
1
Kash, Bita A.
1
Kashyap, Vishal
1
Kazley, Abby Swanson
1
Kumari, Neetu
1
Kuppelwieser, Volker
1
Ladhari, Riadh
1
Landry, Amy Y.
1
Lin, Wan-Ying
1
Ling, I-Ling
1
Manolis, Chris
1
Marshall, Roger
1
McDermott, Dennis R.
1
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Health marketing quarterly
Health care management review : HCM review
99
International journal of hospitality management
54
Journal of health organization and management
54
Journal of health economics
43
Working paper / National Bureau of Economic Research, Inc.
41
NBER working paper series
37
Quality management journal : QMJ
35
NBER Working Paper
33
Health care management science
26
Health economics
23
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
21
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
Ruhr economic papers
15
The European journal of health economics
15
The service industries journal
14
Total quality management & business excellence
14
Discussion paper series / IZA
13
Discussion paper / Centre for Economic Policy Research
12
International journal of production research
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
CHE research paper
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The international journal of human resource management
11
Tourism management : research, policies, practice
11
European journal of operational research : EJOR
10
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
Health economics review
9
International journal of production economics
9
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ECONIS (ZBW)
23
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1
Patient consideration of local hospital, center of excellence, and medical tourism options for surgery
Yoo, Boonghee
;
Thelen, Shawn T.
;
Harrison, Kristina
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10014295039
Saved in:
2
Demystifying hospital charges for hospital readmissions in 2017 in the United States for psychosis (DRG = 885)
Chinta, Ravi
;
Singh, Japjot
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10014295131
Saved in:
3
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin
;
Bathula, Hanoku
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013357112
Saved in:
4
Patient demographics as determinants of where they go for hospitalization, what inpatient care they get, and what they are charged : A national study
Ford, Lori
;
Chinta, Ravi
;
Fiedler, Anne
- In:
Health marketing quarterly
39
(
2022
)
4
,
pp. 315-336
Persistent link: https://www.econbiz.de/10013483445
Saved in:
5
The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention
Akbolat, Mahmut
;
Sezer, Cemal
;
Ünal, Özgün
;
Amarat, …
- In:
Health marketing quarterly
38
(
2021
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10012607836
Saved in:
6
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
7
Investigating healthcare brand communities : the impact of online hospital reviews
Church, E. Mitchell
;
Chakraborty, Subhajit
- In:
Health marketing quarterly
35
(
2018
)
2
,
pp. 120-133
Persistent link: https://www.econbiz.de/10011979329
Saved in:
8
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
9
The relationship between emergency department wait times and inpatient satisfaction
Davenport, Polly J.
;
O'Connor, Stephen J.
;
Szychowski, …
- In:
Health marketing quarterly
34
(
2017
)
2
,
pp. 97-112
Persistent link: https://www.econbiz.de/10011706883
Saved in:
10
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
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