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subject:"Service workers"
~person:"Bove, Liliana L."
~person:"Schipanski, Agnes"
~subject:"Dienstleistungssektor"
~type:"article"
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Service workers
Dienstleistungssektor
Dienstleistungsberufe
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Consumer behaviour
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Bove, Liliana L.
Schipanski, Agnes
Coelho, Filipe
4
Crinò, Rosario
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Salverda, Wiemer
3
Sousa, Carlos M. P.
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2
Harris, Lloyd C.
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Haunschild, Axel
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Humborstad, Sut I. Wong
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King, Brian
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Korczynski, Marek
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Australasian marketing journal
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Journal of business research : JBR
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
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1
Stigmatized service workers in crisis : mitigating the effects of negative media
Pervan, Simon J.
;
Bove, Liliana L.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 551-567
Persistent link: https://www.econbiz.de/10011417692
Saved in:
2
Stigmatized labour : an overlooked service worker’s stress
Bove, Liliana L.
;
Pervan, Simon J.
- In:
Australasian marketing journal
21
(
2013
)
4
,
pp. 259-263
Persistent link: https://www.econbiz.de/10010242952
Saved in:
3
Professionalisierung von Dienstleistungsarbeit und Innovationsfähigkeit in der Dienstleistungswirtschaft
Reichenwald, Ralf
;
Schipanski, Agnes
;
Pößl, Angelika
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 19-43)
.
2012
Persistent link: https://www.econbiz.de/10009576103
Saved in:
4
Contributing to well-being : customer citizenship behaviors directed to service personnel
Garma, Romana
;
Bove, Liliana L.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009533065
Saved in:
5
Service worker role in encouraging customer organizational citizenship behaviors
Bove, Liliana L.
;
Pervan, Simon J.
;
Beatty, Sharon E.
; …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 698-705
Persistent link: https://www.econbiz.de/10003862014
Saved in:
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